Attend to visually impaired passenger
CA.-Good morning. Let me introduce yourself. My name is Mary. And what is your name? will you show me your boarding pass.
- Let me show you to your seat
- You can lay hand on my shoulder.
- Let me help you inplacing in youe seat
- May I place your luggage in the overhead bin? I will return it to you after take-off.
-we have an aisle chair on board to move along the cabin.
-The toilets are in the rear of the cabin, equipped with handrails.
- This is a PSU ( an air vent, individual lighting, an attendant call button.
- Will you attach the guide dog’s lead yourself or let me do it?
- The nearest emergency exits are located..rows forward in the direction of flight / …rows back against the direction of the flight on the right and on the left.
- My colleagues and I will provide any necessary assistance and will regularly come to you.
A passenger is complaining of a cold dish
- I’m very sorry. Please let me have it. I’ll reheat it and you will get your food in a moment.
- Excuse me a moment.
- Please don’t worry.
2.3. A woman wants to buy a bottle of perfume
-Would you like to purchase something?
- Would you care for perfume?
-The price are given in the Aerofistmagazine which is in the seat pocket in front of you. The price are given in euros.
-May ask you to pay with the exact amount if possible as the flying time is short?
-Here is your change. Do you need a receipt?
-Thank you for your purchase.
Emergency equipment used in case of fire.
An aircraft must be equipped with all necessary equipment in the event of emergency landing on land or water known in aviation as ditching.
The safety equipment consists of:
- fire extinguishers to extinguish fire ( for extinguishing fire);
- a crash (fire) axe is used if exits are jammed or to crash bulkheads in case of smoldering fire;
- movable oxygen system bottles are for PAX for medical purpose
Inflatable evacuation slides, off-wings, escape ropes are used to leave the aircraft after emergency landing
-life-vests for adults, children life-jackets, babies floating survival cots and life rafts are used for ditching
-megaphones are used by the Cabin crew to inform PAX what to do after emergency landing ig the electrical system is turned off
-a transmitter is used to transmit the position of the aircraft after emergency landing
- a smoke hood is used by a cabin attendant to protect himself/herself from smoke when extinguishing fire;
-oxygen masks for PAX are used in the event of decompression
-a flash lighter
-an emergency medical kit
-protective gloves
4.1. Who should I contact on this matter?
К кому я могу обратиться по этому вопросу?
2. What garnish/side dish do you have with fish?
Какой гарнир у вас есть к рыбе?
3. Where can I look at the list of items and their prices?
Где я могу взглянуть на лист с товарами и их ценами?
4. My husband suffers from asthma, but we have left his inhaler in the baggage
Мой муж страдает от астмы, но мы оставили его ингалятор в багаже
5. I am allowed to take my luggage with me after emergency landing?
Мне разрешено взять свой багаж с собой после аварийной посадки?
1. Пожалуйста, чувствуйте себя как дома (удобно)
Please, make yourself at home (comfort)
2. Желаете красного или белого вина, или баночку пива?
Would you like red or white wine, or can of beer?
3. Этот браслет сделан из культивированного жемчуга
This bracelet is made of cultured pearls
4. Есть ли у вас аллергия на лекарства?
Do you have an allergy to medicines?
5. Уберите все предметы, которые могут нанести повреждения
Remove all objects which may cause injures
EXAMINATION CARD #18
Give details about seat control system and a call button
The passenger chair is very comfortable and has all necessary comfort features including a reclining seatback, a pushbutton to fix the seatback in a comfortable position, folding armrest, a tray-table, a seat pocket for small items, a disposable headrest cover, a foot-step for a business class flight passenger. There is a call button on a passenger service unit.
Offer an order list (the flight time is too short)
* Let me offer you a List of Order.
Will you please mark the snacks and beverages you’d like to order and indicate your seat number. This will help us to serve you snacks and drinks as soon as possible after take off.
Tnx you!
* Here is an order list. There is a wide choice of beverages that we serve today.
Will you please mark those that you prefer and indicate your seat number
We will serve you snacks and drinks right after take off.
Thank you (kindly)!
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