Meet and allocate a PAX with a baby
CA: - Good morning, madam! May I see your boarding pass? Your seat is in the very front row. You have a window seat. Let me show you to your seat? Can I help you with your luggage?
(Will you leave your stroller/pram here? After landing you will get it.)
P: - Here it is. Tnx for your help.
CA: - This is your seat. Please make yourself at home/comfortable. Let me place your luggage in the overhead bin/locker?
P: - May I place my luggage in the aisle?
CA: - I’m sorry, but it is prohibited for the safety reasons.
P: - Put It in the bin.
CA: - We will be able to fix a baby cot as soon as the Fasten seat belt sign is off. It consist of two disposable bed-sheets, a pillow with 2 pillow cases and a blanket. When your baby is in the cot – attach the cover for the baby’s safety.
All the WC are equipped with baby diaper changing table. Please, Throw the used diapers into the waste bin.
Serving desert.
CA: - For desert we can offer you an ice cream or a cheesecake. What would you prefer?
- Would you like your tea together with your desert or a little bit later?
CA: - We will look at the Dessert menu after the main course. Would that be all right?
P: - Yes.
CA: - Would you care for dessert, Mr X?
P: - Yes.
CA: - We have some fruit, ice-cream, chocolate and cheesecake. Which would you prefer?
Fruit: melon, apple, kiwi, grapes, banana, pears.
The PAX wants to buy a presents for his wife.
CA: - Have you chosen something, madam? We have wide range of high-quality goods.
- We have perfume, cosmetics, Swatches, jewelery, travel goods, toys, confectionery, souvenirs and accessories. Which would you prefer?
- With pleasure. Let’s start with the list of perfume or jewelery.
P: - Jewelery not expensive.
CA: - Does your wife wear earring?
P: - yes
CA: - How do you like with earrings with pearl?
P: - ok
CA: - I suppose it will be a very good for your wife’s exacting taste.
Here is receipt.
Give an instruction in the following emergency situation.
Command for the emergency landing.
In event of emergency landing all PAX on board the aircraft must know what to do. Their safety will depend on carrying out all instructions carefully and calmly. They must remain in the brace for impact position with the seatbelt fastened until the plane comes to a complete stop.
After emergency landing on land all PAX must know what to do before leaving the plane. The CA will order:
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Head on your knees! Cross your arms under thighs!
Seat belts off! Shoes off! Leave everything! Get out!
Open the hatches! Throw them out!
Come this way! Jump! Slide! Run away!
Leg, body, leg! Follow arrows! Jump! Slide! Run away!
Translate the sentences.
1. Will you help me with my seatbelt? - НемоглибыВыпомочьмнесмоимремнембезопасности?
2. I need to warm/to heat a bottle for my baby. - Мненеобходимоподогретьбутылочкудлямоегоребенка.
3. My I try on these earrings? - Могулияпримеритьэтисерьги?
4. It’s very stuffy in the cabin, I’m getting dizzy. - В кабине очень душно, я испытываю головокружение.
5.There is some fluid leakage in the lavatory. - Втуалетепротечка / утечкажидкости.
6. Дальнейшуюинформациювыполучитепослепосадкиваэропорту (через 15 минут). - The further information you will get/receive after the landing in the airport (after/in 15 minutes)
7. Какойгарнирвыпредпочитаете: картофельноепюре, илирис, илимакаронныеизделия? - Which garnish do you prefer: mashed potatoes or rice or pasta?
8. ЕстьлиуВаскупюраменьшегодостоинства? - Do you have a smaller banknote/less cost note?
9. ЕстьлиуВасаллергияналекарства? - Do you have an allergy to medicines?
10. Мыначинаемподготовкукаварийнойпосадкенаводу. - We are beginning our preparation for ditching.
EXAMINATION CARD #10
2. Act out the following situations:
Preparation for take-off
CA: - Ladies and gentlemen! To prepare for taking off please:
- place hang luggage in the overhead bin or under the seat in front of you.
-fasten your seat belt
- return your seat back to the upright position
- stow your tray table
- open your window blind
- switch-off your mobile phones and all electronic devices
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- please note that consumption of alcohol not offered aboard is strictly prohibited as well as smoking of any kind – including electronic cigarettes. All lavatories are equipped with smoke detector
- The cabin lights will be dimmed for take off. You may use your individual reading light.
Dish replacement.
CA: - How you finished?
- Let me take the plate.
- I’ll come back shortly with the next dish.
- In the meantime I can offer you another glass of wine.
- Let me clean the table?
A PAX can hardly breath.
CA: - What would you care for?
-Please, adjust your airvent for air conditioning. I’ll bring you an oxygen bottle.
Hold the mask over your nose and mouth. Press the mask firmly. Is oxygen flowing?
Breathe in through the nose, breathe out through the mouth. Breath normally.
Are you better? Please take off the mask. How are you felling?
You’re welcome. If you need some more oxygen, please don’t hesitate to press the call button.
3. Give an instruction in the following emergency situation.
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