Reseating a PAX from an emergency exit
CA: - This seat is located next to the emergency exits.
Safety regulations restrict:
- usage of extension belts
- allocation of: babies under 2 years and children under 12 years, unaccompanied minor, pregnant women, pax with animal on these seats.
-Can I ask you to take another seat in the cabin? Thk you for your understanding.
Offer aperitif in a BC cabin.
CA: - Would you care for a drink, madam?
P: - Yes, please.
CA: - Would you like wine, cognac, vodka, whiskey, liqueur, beer or cocktail (Аэрофлот (red wine + mors + sparkling water), Светсолнца (gin + apple juice), Надоблаками (vodka + mors + orange juice), Попутныйветер(cognac + apple juice + sprite))?
P: - Let me start with a short drink.
CA: - Would you prefer gin or vodka, cognac or whiskey?
P: - Whiskey on the rocks, please.
CA: - There you are. Would you like a juice, a refreshment?
P: - Some mineral water without ice.
CA: - Would you prefer sparkling or still water?
P: - Sparkling.
CA: - With pleasure. There you are.
CA: - Can I get you anything to drink, madam?
P: - What wine can you offer?.
CA: - Red and white, dry and half dry and also French Brut champagne.
P: - Where is the red wine produced?
CA: - It’s Italian. Would you care to taste before I pour your glass?
P: - Yes. It’s very tasty.
CA: - I’mglade you liked it. Here you are. Would you care for a juice or a mineral water?
P: - Orange juice and not much ice in it.
A PAX has a heart trouble.
CA: - What would you like, sir?
- Where is the pain? / - What symptoms do you have exactly?
- Do you have any medicine with you?
- I’ll bring you some cardiac for your heart trouble. Would you like to take?
-Exuse me a moment.
Give an instruction in the following emergency situation.
Safety rosition for a PAX with a baby .
In the event of emergency landing all PAX on board the aircraft must know what to do. Their safety will depend on carrying out all instructions carefully and calmly. They must remain in the brace for impact position with the seatbelt fastened until the plane comes to a complete stop.
Fasten your own and your baby’s belt. Put the baby on his back with his head away from the aisle. Lean forward over your baby. Fix the baby’s head by one hand, the baby’s legs and your head by another hand. Feet apart.
Translate the sentences.
1. Someone has left his book in the seat pocket in front of me. - Кто-тозабыл/оставилсвоюкнигувкармашкевпередистоящегокресла
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2. When will you start drink service? (When will you bring us anything to drink? I’msothirsty.) - Когда вы начнете обслуживать напитками? Когда вы принесете нам что-нибудь выпить? Я так/очень сильно хочу пить.
3. It’stooexpensiveforme, doyouhaveanythingsimilarbutcheaper? - Это очень дорого для меня, у вас есть что-то похожее/подобное, но дешевле?
4. Ifeellikevomit. - Меня тошнит / Я чувствую, что меня тошнит / Я чувствую тошноту.
5. ShouldIfoldupmytabletnow? - Должен ли я поднять свой столик сейчас?
6. Сожалею, но все пледы взяты на данный момент. Ихколичествоограниченовсегодняшнемрейсе. - I do apologies, but all blankets are taken for the moment. Their number is limited on today flights.
7. Желаетеконьякилиликерскофе? - Would you like cognac or liqueur to go with coffee?
8. НемоглибыВыоплатитьпокупкубезсдачи (точнойсуммой). - Could you pay the purchase without change (exact amount/sum)?
9. Сожалею, ноунаснетвналичиетаблетокотбессонницы, ноестьуспокоительноелекарство. - I’m sorry, but we haven’t got any sleeping tablets for insomnia, but we have some sedative drops.
10. Мывозвращаемсяваэропортпотехническимпричинам. - We are returning to the airport due to technical reasons.
EXAMINATION CARD #13
2. Act out the following situations:
Personal welcoming
1.CA. - Good morning (afternoon/ evening/ sir/ madam/ ladies/gentlemen/ lady and gentleman/ladies and gentlemen). Welcome on board our aircraft. Please watch your head and your step.
P. - Hello, stewardess.
CA. - May I see your (Would you mind showing me boarding pass\Can I ask you to show me pass/card)
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P. - Here is my boarding pass. (Here it is)
CA. - Thank you. Let me show you to your seat, sir (please come this way/to the right/left/ straight ahead).
P. - Do, please.
2. P. - Hi, steward. Could you show me to my seat?
CA. - Yes, of course. Will you please show me your boarding pass?
P. - Here you are.
CA. - You have a window seat (an aisle seat). Please follow me. I’ll show you to your seat. This is seat 15A. Please make yourself at home (comfortable).
CA.- Good afternoon, madam. Welcome aboard. Would you mind showing me your boarding pass?
P. - Hello, stewardess. Could you please show me to my seat?
CA. - Certainly. I’m sorry, but I need to see your boarding pass, madam. Thank you. Please follow me. Your seat is in the middle of the cabin, right/left side.
P. - I see, thank you.
CA. - Please take your seat. May I hang your coat in the wardrobe\the locker? Let me place your bag under the seat in front of you/in the cloakroom for you so that you will be more comfortable for take-off.
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