Offering menu and wine lists
-Here is today’s Wine List and today’s menu. Have a look at it at your convenience.
(After take off)-Have you reviewed the Wine List and the Menu?
- Are you ready to make your order?
-For aperitif we can offer you a choice of alcoholic and non-alcoholic drinks (refreshments and juices).
What alcoholic drinks do you prefer – strong (vodka, whiskey, cognac, gin,liqueur) or wine, champagne, beer
-would you like to start your lunch with an appetizer, you can choose salted salmon with garnish of lettuce liner, cucumber slices, a lemon wedge, some green or roast breast of chicken with garnish of lettuce liner, tomatoes wedges, cucumber slices, a parsley sprig.
- For the hot meal we can offer stew lamb with cubed fried potatoes, peas, a half of tomato, some green or steamed sturgeon with saffron rice, a lemon wedge, green beans pods or chicken kebab with pasta served cream sauce. Which would you prefer?
- Let me repeat your order. Thank you
A passenger wants to buy some presents for her children
CA. – Would you like to purchase something, madam?
P. – Could you please help me select something for my son/daughter?
CA. – With pleasure. We have a wide choice of high quality toys such as soft toys, building games, magnetic constructor, color pencils set, also I can offer you confectionary of famous Swiss chocolate, Ferrero Rocher chocolates, sweets «Toffifee». Which would you prefer?
P. – building games /soft toy, please.
CA. – I suppose it will be a very good present for your children.
P. – Here is the money.
CA. – I'm sorry. Have you got a smaller banknote /this banknote is torn and glued can you change it?
P. – There you are.
CA. – . This is your charge and receipt. Thank you for the perchase.
Give an instruction in the following emergency situation.
Instruct passengers how to use life vests.
In accordance with international regulations for transocean and oversea flights all PAX on board the aircraft must know how to use a life – jacket, that's why it is demonstrated. Our aircraft is equipped with life vests.
Take your life vest from under your seat, remove it from the package and pull the vest over your head.
Adjust the strap around your waist, fasten the buckle in front and tighten the strap.
Do not inflate the vest inside the aircraft.
Just before leaving the aircraft pull down the red tags to inflate the vest.
You can blow the vest up using the tubes.
The signal lamp will work in water.
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We will explain how to use children’s life vest personally.
Translate the sentences.
Could you bring me a blanket? It’s rather cold in the cabin.
Не могли бы вы принести мне одеяло? Достаточнопрохладновсалоне.
The omelet is stone cold, can you heat it?
Омлет холодный , можете его разогреть?
What is the current rate for euro today?
Какой обменный курс евро на сегодня?
I suppose a passenger sitting next to me has an asthma attack.
Я полагаю, что у пассажира, который сидит рядом со мной приступ астмы.
What’s the reason for delay? I am afraid to miss my connection flight.
Какая причина задержки рейса? Я боюсь опоздать на мой стыковочный рейс.
Вы не можете (затрудняетесь) найти свое место?
Are you in trouble finding your seat?
Желаете чай с лимоном или молоком? С сахаром или заменителем сахара?
Would you like lemon or milk tea? Withsugarorsweetener?
С каким узором галстук вы предпочитаете?
Which pattern (ornament) of the tie would you prefer?
У вас расстройство желудка? У нас есть лекарство от нарушения пищеварения. Желаетеегопринять?
Do you have a dyspepsia? We’ve got some medicine for digestive disturbances. Wouldyouliketotakeit?
Пожалуйста , займите место у аварийного выхода.
Please, take a seat next to the emergency exit.
EXAMINATION CARD #14
2. Act out the following situations:
Communicate with the physically impaired PAX.
Welcome you aboard. Let me introduce myself. My name is …
How can I address you?
Let me show you to your seat? Let me assist you in placing.
Let me help you with your luggage. Where can I place your luggage: under the seat or in the overhead bin? Will you take necessary things from your bag?
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We have an aisle chair on board to move along the cabin.
One of the lavatory is equipped with handrails.
If you need our help press the call button. We will be glad to help you.
Have a pleasant flight!
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