Translate from Russian into English
Пожалуйста, чувствуйте себя как дома (удобно).
Please make yourself at home (comfortable).
Желаете коньяк или ликер к кофе?
A cognac or liqueur are to go with your coffee?
Не могли бы вы оплатить покупку без сдачи (точной суммой)?
May I ask you to pay your purchase with exact amount?
Пожалуйста, потерпите немного, я принесу вам болеутоляющее.
Please keep patient for a while I will bring you some analgetics.
Снимите очки, наклонитесь, колени вместе, ступни врозь.
Remove your glasses, lean down, knees together, feet apart
Examination card №2.
2. Аct out the following situations:
Help passengers find their seats and stow their hand luggage.
Экономкласс:
· Hello, stewardess.
Could you show me to my seat?
· Good afternoon, madam/sir.
Yes, of course.
Will you please show me your boarding pass?
· Here you are
· You have a window seat (an aisle seat).
Please follow me. I’ll show you to your seat. This is seat 15A.
Please make yourself at home (comfortable).
Мать/Отец с ребенком в 1 ряду:
· Good afternoon, madam/sir.
Would you mind showing me to your boarding pass?
Your seat is in the very front row. You have a window seat. Let me show you to your seat. Will you leave your stroller here? After landing you will get it.
· Here it is. Thank you for your help.
· This is your seat. Please make yourself at home. Let me place your luggage in the overhead bin?
· May I place my luggage in the aisle?
· I’m sorry, but it is prohibited to stow luggage in the aisle for the safety reasons.
· Please, put it in the bin.
Бизнескласс:
· Good afternoon, madam/sir.
Welcome aboard.
Would you mind showing me to your boarding pass?
· Hello, stewardess.
Could you please show me to my seat?
· Certainly. I’m sorry, but I need to see your boarding pass, madam/sir?
Thank you. Please follow me. Your seat is in the middle of the cabin, right/left side.
· I see, thank you
· Please take your seat.
May I hang your coat/jacket in the wardrobe?
Let me place your bag under the seat in front of you/in the locker so that you will be more comfortable for take off.
Inform the passenger how to order special meal.
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· Do you know about the possibility to order different kinds of special meals on Aeroflot website? Thisserviceisfree.
· There is a choice of vegetarian, religious, dietetic (dietary) specials.
· The order should be done no less than 36 hours before the flight.
A passenger has a toothache.
· I have got an awful toothache.
· I see. We have some analgesic. Would you like to take it?
· Of course. I can’t stand the pain any more.
· Excuse me a moment. Please swallow the tablet. It will do you good.
Give an instruction in the following emergency situation
Instruct passengers sitting next to emergency exits.
· You are sitting next to emergency hatch.
· We might need your assistance.
· Please, pay attention to the opening instructions, shown here in the safety informational card.
· Thank you for your cooperation.
Translate the sentence.
Translate from English into the Russian
Is it forbidden to smoke during the whole flight or only during take-off and landing?
Запрещено курить в течение всего полета или только во время взлета и посадки?
I have not finished my breakfast yet.
Я еще не закончил свой завтрак.
What’s one credit maximum limit?
Какой максимальный лимит по одной карте?
Is this medicine effective and harmless?
Это лекарство эффективное и безвредное?
How can I survive after ditching if I can’t swim?
Как я могу выжить после приводнения, если я не умею плавать?
Translate from Russian into English.
Сожалею, но все пледы взяты на данный момент. Их количество ограничено в сегодняшнем полете.
I’m sorry, but all the blankets are taken at the moment. Their number is limited on today’s flight.
Желаете вина или сока, или негазированной/газированной минеральной воды?
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Would you like wine, juice or refreshment (sparkling, still or mineral water)?
С каким узором галстук вы предпочитаете?
Which pattern (ornament) of the tie would you prefer?
Вы принимали это лекарство раньше?
Have you ever taken this medicine before?
В целях вашей безопасности, оставьте ручную кладь на борту.
For your own safety leave your hand luggage on board.
Examination card №3.
2. Аct out the following situations:
2.1 Meet a C class passenger and allocate him in the cabin.
· Good afternoon, madam/sir.
Welcome aboard.
Would you mind showing me to your boarding pass?
· Hello, stewardess.
Could you please show me to my seat?
· Certainly. I’m sorry, but I need to see your boarding pass, madam/sir?
Thank you. Please follow me. Your seat is in the middle of the cabin, right/left side.
· I see, thank you
· Please take your seat.
May I hang your coat/jacket in the wardrobe?
Let me place your bag under the seat in front of you/in the locker so that you will be more comfortable for take off.
2.2 Specialmealisunavailable
· What would you like, madam/sir?
· When are you going to serve breakfast/lunch/dinner?
· In 30 minutes.
· Do you have a vegetarian meal?
· Yes, I thinkso.
Didyouorder?
· No, I didn't.
· I'm sorry, but we haven't got your meal. You see, special meal must be pre-ordered. Areyou a strictvegetarian?
· No.
· We can offer you a vegetable salad, rice, an apple or an orange, tea or coffee with a roll.
· Fine. Thank you very much.
· You're welcome. May I remind you of ordering your vegetarian meal next time you travel.
2.3 A passenger wants to pay by a Visa credit card for an expensive purchase.
· Would you like to purchase something, madam/sir?
· Yes. What can you offer me?
· We have a wide choice of high quality goods, such as:
- Fragrances (ladies and gents fragrances such as perfume (scent), eau-de-perfume spray, eau-de-toilette spray, fragrance miniatures collection);
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- Cosmetics(cosmetics of make up kits, lipsticks, lip glow, lip care balm, mascara, skin-care kits, hand and foot kit, nail polish);
- Watches (ladies and gents bracelet Swatches and also watches for children, leather strap watches, adjustable bracelet watches);
- Jewellery(gold and silver plated jewellery, such as earrings, bracelets, rings, brooches, chains, necklaces, pendants;
- Travel goods=small electronics (headphones, luggage scale, adapter, charger, mobile phones)
- Toys (soft toys, building games, magnetic constructor)
- Confectionery(confectionery of famous Swiss chocolate, Ferrero Rocher chocolates, sweets “Toffifee”);
- Souvenirs and accessories (wallets, passport holders, business card holder, belts, sunglasses, pure silk ties with different patterns, silk kerchiefs, silk scarves, cosmetics clutches and other itmes)
· I’d prefer a fragrance.
· Would you care for ladies or gents?
· Just for myself.
· The choice is wide. You can find a description of each perfume in SkyShop magazine and make a decision. (aroma: floral, fruity-floral, herbal, oriental, spicy, fresh, woody, energizing)
· Beautiful. May I try it on?
· I’m sorry, but according to Aeroflot requirements it is forbidden on board.
· I see. I would like to take a “…”. How much is it?
· The price is 200€. How would you prefer to pay?
· I would like to pay by a credit cart.
· I’m sorry, but one credit card maximum limit is 10000 Russian rubles. The remaining amount you can pay in cash.
· I see. No problem.
· Thank you for the purchase. Here is your receipt.
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