I can’t recline my seatback, it’s broken
Examination card №1.
2. Аct out the following situations:
Greet passengers in the entrance area, check their boarding passes.
Эконом класс:
· Good morning (afternoon/ evening/ sir/ madam/ ladies/ gentlemen/ lady and gentleman/ ladies and gentlemen).
Welcome on board our aircraft.
Please watch your head and your step.
· Hello, stewerdess
· May I see your boarding pass?
Would you mind showing me your boarding pass?
Can I ask you to show me your boarding pass?
· Here is my boarding pass.
· Thank you. Let me show you to your seat, sir/madam.
· Do, please
Бизнескласс:
· Good afternoon, madam/sir.
Welcome aboard.
Would you mind showing me to your boarding pass?
· Hello, stewardess.
Could you please show me to my seat?
· Certainly. I’m sorry, but I need to see your boarding pass, madam/sir?
Thank you. Please follow me. Your seat is in the middle of the cabin, right/left side.
· I see, thank you
· Please take your seat.
May I hang your coat/jacket in the wardrobe?
Let me place your bag under the seat in front of you/in the locker so that you will be more comfortable for take off.
The dish is returned by the passenger intact.
Из модулей:
· Is the appetizer / main course not to your liking?
· Aeroflot cares to offer passengers tasty and diverse menu.
· We’ll appreciate / take it greatly if you can find a minute to share your impressions of our menu.
Напаре:
- Would you like me to change this dish for another one?
A passenger wants to return a defective item which he has bought
· Would you like to purchase something, madam/sir?
· Yes. What can you offer me?
· We have a wide choice of high quality goods, such as:
- Fragrances (ladies and gents fragrances such as perfume (scent), eau-de-perfume spray, eau-de-toilette spray, fragrance miniatures collection);
- Cosmetics(cosmetics of make up kits, lipsticks, lip glow, lip care balm, mascara, skin-care kits, hand and foot kit, nail polish);
- Watches (ladies and gents bracelet Swatches and also watches for children, leather strap watches, adjustable bracelet watches);
- Jewellery(gold and silver plated jewellery, such as earrings, bracelets, rings, brooches, chains, necklaces, pendants;
- Travel goods=small electronics (headphones, luggage scale, adapter, charger, mobile phones)
- Toys (soft toys, building games, magnetic constructor)
- Confectionery(confectionery of famous Swiss chocolate, Ferrero Rocher chocolates, sweets “Toffifee”);
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- Souvenirs and accessories (wallets, passport holders, business card holder, belts, sunglasses, pure silk ties with different patterns, silk kerchiefs, silk scarves, cosmetics clutches and other itmes)
· I’d prefer a fragrance.
· Would you care for ladies or gents?
· Just for myself.
· The choice is wide. You can find a description of each perfume in SkyShop magazine and make a decision. (aroma: floral, fruity-floral, herbal, oriental, spicy, fresh, woody, energizing)
· Beautiful. May I try it on?
· I’m sorry, but according to Aeroflot requirements it is forbidden on board.
· I see. I would like to take a “…”. How much is it?
· The price is 100€.
· Here is the money.
· Thank you for the purchase. Here is your receipt.
· I want return this purchase. I don’t like it.
· I’m sorry, but I can’t accept this purchase. You can contact with manager of SkyShop by phone which is identified in your receipts.
Safety measures to be taken if there is an explosive device on board
We were informed that there is an explosive on board of the aircraft. We ask you to keep calm and get ready for co-operation. Pay special attention to the presence of foreign objects near you. If you see it, do not approach it and inform the CA. We will make a landing at the alternate airport.
Translate the sentence.
Translate from English into the Russian
There’s no place in the overhead bin, where can I stow my bag?
На багажной полке нет места, где я могу разместить свою сумку?
Could you have my steak to heat it up in the galley?
Не могли бы вы подогреть мой стейк на кухне?
Can I try on these sunglasses? Do you think they suit me?
Могу ли Я примерить эти очки? Как вы думаете, они мне подходят?
Should I swallow this tablet or put it under my tongue?
Мне следует проглотить эту таблетку или положить под язык?
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I can’t recline my seatback, it’s broken.
Я не могу откинуть спинку кресла, так как оно сломано.
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