DIVISIONS OF THE AMERICAN PSYCHOLOGICAL ASSOCIATION
Література:
1. Барановська Т.В. Граматика англійської мови. Збірник вправ: Навч. посібник. Видання друге, виправлене та доповненею – Мова англ., укр. – Київ: ТОВ “ВП Логос-М», 2007. – 384с.
2. Л.В. Мисик, А.Л. Арцишевська, Л.Р. Кузнєцова, Л.Л. Поплавська. Англійська мова. Комунікативний аспект. / За ред. доц. Мисик Л.В. – Підручник. – К.: Атіка, 2000. – 368с.
3. Гужва Т. М. Англійська мова: Розмовні теми: Навч. посіб. Для студентів фак. Інозем. Філології, університетів, ліцеїв, гімназій та коледжів. – Харків: Фоліо, 2005. – 414с.
4. Бессонова І. В. Англійська мова (за професійним спрямуванням). Навчальний посібник для дистанційного навчання. – К.: Університет «Україна», 2005. – 263с.
Практичне заняття 3
Тема: Послуги працівників готелю.
1.Read, translate and try to retell the text. Make up the plan of the text. Find additional information related to the subject.
Hotel Staff Services
Service is supposed to begin at the door. When your taxi stops at the entrance to the hotel the doorman and the bellboy help you with the luggage. The doorman is very important during the reception procedure. He is stationed at the entrance to the hotel and assists the guests in and out of taxis and cars, calls for cabs. In the lobby of a hotel there is a registration or front desk where the guests check in and out, pick up and deposit keys. The guest is given a registration card to fill out the name and permanent address.
When the guests are through with the formalities, the bellboy takes them and their luggage up in the lift and shows them to their room. He shows them where the light switches are and explains the use of the room appliances, such as the television set, cooking facilities, if any, and the air conditioning.
At the hotel you can get various services. If you want to have your suit pressed or dry cleaned, your shirt ironed, or your laundry done, you should ring for the maid and she will see to it that everything is done. You can also have your meals served in your room.
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In the lobby of a hotel there are a lot of offices: a booking office, a post office, an information desk supervised by the concierge. At the information desk you can enquire about the departures and arrivals of trains and flights, about telephone numbers and addresses of offices and about a lot of other things. Concierges are always ready to help the guests and provide them with all kinds of useful information. Besides, there is a newsstand, a bookstall, a kiosk selling picture postcards and souvenirs.
In the same building there are also restaurants, bars, cafeterias, beauty parlours, saunas, steam rooms and massage rooms, along with fully equipped supervised gyms and swimming pools.
Answer the following questions to the text
1. What questions must you answer to fill in a registration card?
2. What does a guest have to fill in?
3. Who can run errands for you?
4. What are important hotel employees and their functions?
5. Where can any information be received?
6. What kinds of help can concierges do for the guests?
7. How can a hotel bill be paid?
8. How can you pay bill if you have no cash?
9. What is hospitality of great importance for a hotel?
10. What kind of room will you require if you are going to stay:
a) alone b) with your wife (husband) c) with your whole family
11. To whom will you apply if you want:
a) hotel accommodation b) a car for a couple of days
c) information about an air flight d) assistance in turning on the air conditioner?
1. What kind of services can hotels offer to their guests?
2. What is valet service?
3. What can a person find at a luxury hotel?
4. What is the difference between local and long distance calls?
5. How can you order various services?
6. Why does a number of hotel staff rely on tip?
7. What is the purpose tipping?
8. Does a tip given to a bellman, a doorman and a chambermaid differ?
9. Is tipping required everywhere at a hotel?
3. Find equivalents in the text
Прання та прасування одягу, газетний кіоск, аптека, агентство з прокату автомобілів, міжміський дзвінок, набирати номер, чайові, викликати таксі.
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