XII. Read the following useful and frequently used phrases, try to memorise them
1)
- Can I see your passport, please? - Hello! I have reserved a room at your hotel. – Здравствуйте! Язабронировалкомнатуввашемотеле.
- Hello! What is your name? – Здравствуйте! Каквасзовут?
- My name is…. Here is the confirmation of reservation of a single room for a week. – Меня зовут… вот подтверждение того, что я забронировал одноместный номер на неделю.
– Можно ваш паспорт, пожалуйста.
- Hereitis.– Вотон.
- Please sign here. Your room is 125. Here is your key. – Подпишитесьздесь.Вашномер 125. Вотвашключ.
- Thank you. — Спасибо.
2)
Hello! I’d like to reserve a room at your hotel. Have you any vacant room? – Здравствуйте! Я хотел бы забронировать комнату в вашей гостинице. У вас есть свободные номера?
- Hello! Do you want a single room or double room? – Здравствуйте! Вам нужен одноместный или двуместный номер?
I’dlike a room ……. Мне нужен номер…..
- withtwinbeds – с двумя кроватями, стоящими рядом
- with a bath — сванной
- with a shower – сдушем
- facingthesea – с видом на море
- with a balcony – сбалконом
- with a nice view – с красивым видом
- Wecanofferyou / wehave a singleroomwith TV set, airconditioning, hotwater. – Мы можем предложить вам / у нас есть одноместный номер с телевизором, кондиционером, горячей водой.
- What is the price per night? – Сколькостоитномервдень?
- It is $40 per night — $40 вдень.
- Does the price include breakfast? – Ценавключаетзавтрак?
Полезная лексика по теме At a Hotel
| make a reservation for a room | забронировать гостиничный номер |
| bookingconfirmation | подтверждение бронирования |
| inadvance | заранее |
| discount | скидка |
| hotel facilities (for example, swimming pool, hairdressing salon, fitness hall) | комплекс услуг, которые предлагает гостиница (например, бассейн, салон-парикмахерская, фитнес-зал и т.д.) |
| The rate includes sauna, gym, parking, safe deposit box. | B стоимость включено: посещение сауны, спортивного зала, парковка автомобиля на территории отеля, возможность пользоваться сейфом для хранения ценностей. |
| check-intime | час, с наступлением которого возможно заселение в номер (устанавливается администрацией гостиницы) |
| check-outtime | час, до которого необходимо освободить номер в день отъезда (в большинстве гостиниц — 12:00) |
| VAT — сокр. от value added tax | налог на добавленную стоимость |
| payforservices | оплатить услуги |
| paymentinlocalcurrency | оплата в местной валюте |
| paycash | расплатиться наличными |
| cater | обслуживать |
| available | имеющийся в наличии |
| At the moment there are no rooms available | В данный момент свободных номеров нет. |
| singleroom | одноместный номер |
| twinroom | двухместный номер с двумя кроватями |
| doubleroom | двухместный номер с одной двуспальной кроватью |
| standardroom | стандартный номер |
| superiorroom | номер повышенной комфортности |
| juniorsuiteroom | номер «полулюкс» |
| suiteroom | номер «люкс» |
| B&B — bed and breakfast | в стоимость комнаты включен завтрак |
| HB — halfboard | полупансион (как правило, завтрак и ужин) |
| FB — fullboard | трехразовое питание |
| AllInclusive | «все включено» |
Разговор с персоналом гостиницы
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Запомните вопросы и ответы, которые вам могут пригодиться в разговоре с персоналом гостиницы:
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May I see the room? — Можно посмотреть комнату?
I don’tlikeit. Itistoodark / small. – Она (комната) мне не нравится, слишком тёмная / маленькая.
Doyouhaveanythingbetter / cheaper? – Вы можете предложить что- либо получше /дешевле?
Do you have a room with a better view? – Увасестькомнатысвидамиполучше?
Whatismyroomnumber? – Какой у меня номер комнаты?
The key, please?– Ключ, пожалуйста.
Where can I park my car? – Гдеможнопоставитьмашину?
Does the Hotel have a garage? – Пригостиницеестьгараж?
Canwehavebreakfastinourroom? –Можно нам позавтракать в нашей комнате?
XIII. Read, translate and act out the following typicaldialogues between a hotel receptionist at the Grand Woodward Hotel and a guest which deal with making reservations, checking in and also checking out.
Making Reservations
Receptionist: Good morning. Welcome to the Grand Woodward Hotel.
Client: Hi, good morning. I'd like to make a reservation for the third weekend in September. Do you have any vacancies?
R: Yes sir, we have several rooms available for that particular weekend. And what is the exact date of your arrival?
C: The 24th.
R: How long will you be staying?
C: I'll be staying for two nights.
R: How many people is the reservation for?
C:There will be two of us.
R: And would you like a room with twin beds or a double bed?
C: A double bed, please.
R:Great. And would you prefer to have a room with a view of the ocean?
C:If that type of room is available, I would love to have an ocean view. What's the rate for the room?
R:Your room is five hundred and ninety dollars per night. Now what name will the reservation be listed under?
C:Charles Hannighan.
R:Could you spell your last name for me, please?
C:Sure. H-A-N-N-I-G-H-A-N
R: And is there a phone number where you can be contacted?
C: Yes, my cell phone number is 555-26386.
R:Great. Now I'll need your credit card information to reserve the room for you. What type of card is it?
C:Visa. The number is 987654321.
R: And what is the name of the cardholder?
C: Charles H. Hannighan.
R:Alright, Mr. Hannighan, your reservation has been made for the twenty-fourth of September for a room with a double bed and view of the ocean. Check-in is at 2 o'clock. If you have any other questions, please do not hesitate to call us.
C: Great, thank you so much.
R: My pleasure. We'll see you in September, Mr. Hannighan. Have a nice day.
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Checking-In
Hotel: Good afternoon. Welcome to the Grand Woodward Hotel. How may I help you?
Guest: I have a reservation for today. It's under the name of Hannighan.
Hotel: Can you please spell that for me, sir?
Guest: Sure. H-A-N-N-I-G-H-A-N.
Hotel: Yes, Mr. Hannighan, we've reserved a double room for you with a view of the ocean for two nights. Is that correct?
Guest: Yes, it is.
Hotel: Excellent. We already have your credit card information on file. If you'll just sign the receipt along the bottom, please.
Guest: What! Five hundred and ninety dollars a night!
Hotel: Yes, sir. We are a five star hotel after all.
Guest: Well, fine. I'm here on business anyway, so at least I'm staying on the company's dime. What's included in this cost anyway?
Hotel: A full Continental buffet every morning, free airport shuttle service, and use of the hotel's safe are all included.
Guest: So what's not included in the price?
Hotel: Well, you will find a mini-bar in your room. Use of it will be charged to your account. Also, the hotel provides room service, at an additional charge of course.
Guest: Hmm. Ok, so what room am I in?
Hotel: Room 487. Here is your key. To get to your room, take the elevator on the right up to the fourth floor. Turn left once you exit the elevator and your room will be on the left hand side. A bellboy will bring your bags up shortly.
Guest: Great. Thanks.
Hotel: Should you have any questions or requests, please dial 'O' from your room. Also, there is internet available in the lobby 24 hours a day.
Guest: Ok, and what time is check-out?
Hotel: At midday, sir.
Guest: Ok, thanks.
Hotel: My pleasure, sir. Have a wonderful stay at the Grand Woodward Hotel.
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