Part B Emails, faxes and letters
Ex.1. Do you write emails, faxes, or letters in English? If so
1. what do you write about?
2. do you have problems writing in English? If so, what problems?
Ex2. Do the quiz in pairs.Use information from Speech partterns
CORRESPONDENCE QUIZ:
1. What are these dates in British English and American English?
a) 11/4/03 b)12/8/02 c)3/5/04
2. Which is correct?
a) Dear Mr John Hunter b) Dear Mr Hunter
3. In correspondence with a woman, when do we use
a) Miss? b) Ms? c) Mrs?
4. What do these addreviations mean?
a) info. b) nos. c) attn d) asap e) enc.
5. Match the beginnings and endings.
a) Dear Mrs Marzan i) Best wishes/Best regards
b) Dear Sir/Madam ii)See you soon.
c) Dear Marco iii) Yours sincerely/Yours/Best regards
d) Hi iv) Yours faithfully
Ex.3 Read the emails and the letter. Which is
1. an apology and a request for information?
2. a message to a friend?
3. a reply to a colleague?
4. a hotel booking?
5. an invitation to meet?
A.
| To Charles Hotel From Mark Grady |
| Subject Prague seminar. Attn Ms Eva Novotna |
| Dear Ms Novotna 2 August 20… Following our phone conversation today, could you please reserve ten single rooms and three twin-bedded rooms for our siminar participants for Friday 18 and Sarturday 19 September. I will send details of meal and refreshment requirements tomorrow. Best regards Mark Grady Partner, Global Training P.S. Please can you fax me a map of the city centre. |
B.
| To Charles Hotel From Vana Bell |
| Subject Prague seminar. |
| Attachments: Presentation summaries & Workshop 12 August 20… Hi Mark Thanks for you email and all the programme details. Sorry I didn’t get back to you yesterday – too much work! I attach two files with everything you asked for. Let me know if you need anything else – I’m away for the next two days. See you in Prague. Vana |
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C.
KOH-I-NOOR a.s.
F.A. Gerstnera 3
CZ 703 00 Ostrava
Ceska Republika
Tel. +420 69 000 200
Fax +420 69 000 808
e-mail sovakp2koh-i-noor.cz
www.koh-i-noor.cz
Mr Mark Grady 28 July 20...
Partner, Global Training
17 Barley Road, Criswick
London W4 4GH
Dear Mr Grady
This letter is to thank you for the invitation to your Cross-cultural Training Seminar in Prague on 19 and 20 September. Unfortunately I will not be able to attend as I will be away on business. Would you please tell me if you are planning to repeat the seminar at a later date as I would be very interested to attend.
Yours sincerely
Petr Sovak
Personnel Manager
D.
| To Barry West From Marie Sirova |
| Subject Hello |
| Hi Barry 30 August 20… This email is to get in touch again after a long time. How are you? Are you enjoying your new job in Prague? I’m going to be in Prague soon, attending a seminar and staying at the Charles Hotel 18-21 September. I’d love to see you. Any chance of meeting on Sunday 20 after 1 p.m., or any time on Monday 21? Hoping to see you soon. Marie |
E.
| To jackwest@freeserve.co.uk From Jonesh@freeserve.com |
| Subject: Weekend? |
| Jack Hi, thanks for your email, how’re you? I’d love to meet up this weekend for a coffee, am in town. Give me a ring. Harry :-) |
Ex.4 Complete the table with phrases from the correspondence in Ex.3
1.Starting
_________________(our phone conversation today …)
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In reply to (your fax received …)
Thank you for (your fax of…)
_________________(your email…)
2. Saying why you’re writing
I am writing (to enquire about…)
I am pleased (to confirm…)
_________________(to thank you)
This fax is (to give you details of…)
_________________(to get in touch…)
3. Requesting
_________________(reserve…)
_________________(tell me…)
Please fax/email me (your mobile phone no.)
4. Attaching documents (email)
_________________(two files…)
5. Enclosing documents (letter)
I enclose (a copy of…)
6. Giving bad news
I am sorry (to inform you…)
_______________(I will not be able to…)
7. Apologizing
I apologize for (the delay…)
I’m sorry about (the mistake…)
_______________(I didn’t get back to you earier…)
8. Ending
Please contact me again (if you need any more information).
_______________(if you need anything else).
I look forward to (welcoming you…).
_______________(to see you soon).
_______________(in Prague).
Ex.5Formal and informal language
Look at the emails, the letter and Ex.4 again and find examples of the following:
A. Formal email
formal openning:_________________
formal ending:___________________
formal set phrases:________________
polite language___________________
formal vocabulary________________
B. Informal email
informal openning:________________
informal ending:__________________
emoticon (computer symbol):________
short forms of words:______________
direct questions:__________________
words missed out:_________________
Ex.6 Complete the fax, letter, and email with suitable phrases from the table in Ex.4
F.
17 Barley Road, Chiswick
London W4 4GH
Tel: +44 (0)20 8735 66 54
Fax: + (0)2087354420
Email: info@globaltraining.co.uk
Mr P. Sovak
Personnel Manager
Koh-i-noor a.s.
F.A. Gerstnera 3
CZ 703 00 Ostrava
Czech Republic
Dear Mr Sovak 29 July 20…
___________________________ your letter of 28 Julay. I was sorry to hear you will not be able to attend our seminar in September but I hope we can welcome you at a later date.____________________a copy of our company brochure and our programme of future seminars in Central European countries. ____________________if you need any more information.
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Yours sincerely
Mark Grady
Partner, Global Training
Enc.
G.
FAX MESSAGE
Charles Hotel, Jungmannovo na’mesti 30, 110 00 Praha 1
Tel: +420 222 333 444 Fax: + 420 222 333 445
www. Charleshotel.com email: info@charleshotel.com
_______________________________________________________
To Global Training From Eva Novotna
Attn Mark Grady Date 4 August
Subject Room reservation No. of pages 2
Dear Mr Grady
_______________________your email received today.
_______________________the delay in replying.
_______________________to confirm we have reserved ten single rooms and three twin bedded rooms as rqusted, for Friday 18 and Saturday 19 September.
_______________________welcoming you to our hotel.
Best regards
Eva Novotna
PS I hope the map on page 2 of this fax is clear.
H.
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