Comprehension and Discussion Questions. 1. What is the reason of a panic about education in America?
1. What is the reason of a panic about education in America?
2. Why are American children seldom stretched and poorly estimated in international academic tests?
3. Why is German education liked by students, parents and employers?
4. What makes German education system so successful?
5. What is the advantage of German dual system?
6. How do you appreciate the French education system?
7. Why are the British more radical than the French?
UNIT XVII
STRATEGIES IN MANAGING THE STAFF
Text I. What are the keys to successful problem solving?
1. Use employees’ suggestions. You may well believe you have a better one, but keep your goal in mind. You want to encourage risk talking as well as solving problems. The path employees choose to reach the goal may be different from the one you would select – however, if their method solves the problem, let them try in their way. Work together to forsee the possible result if the plan is put into action. Share some standards for what you consider a good plan.
2. Insist that employees contribute their suggestion. If your employees respond with shuffling feet, averted eyes and a mumbled “I don’t know”, let them know that you really want their help. Make them believe this is the case by not answering your own question, even if the silence gets uncomfortable.
3. Agree on the plan. Ask your employees what they will do that will be different next time. When employees make choices, they select the option they see as the best at the time. Your job as coach is to help them see other alternatives.
4. Follow up the results. After employees have had time to put a solution in place, follow up to see how it’s going. You want to follow up to make sure things are going the way you want them to go. If they are not, you need further problem solving. When employees put forth the effort to solve a problem, they are changing their behaviours and may be even their habits. By noticing that the problem has been resolved through employees’ efforts, you help them keep that change in place. Without follow-up employees reason that you probably don’t care whether the situation changes or not. Just notice and say something to the effect of, “I see you are working on changing – I appreciate the effort. Keep up the good work.”
Change doesn’t happen in quantum leaps. It starts small and grows as employees get used to operating differently. Help them to make the complete change by recognizing their efforts along the way.
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Vocabulary notes
suggestion– предложение
offer– предлагать
keep sth. in mind – иметь ввиду
encourage – ободрять, поощрять
path– путь
forsee– представлять себе, предвидеть
share standards – соответствовать стандартам
insist – настаивать
contribute to– сделать вклад
respond – отвечать
shuffle feet – шаркать ногами
avert eyes – отводить глаза
mumble– бормотать
make choice – делать выбор
coach– тренер
follow up the result – следить за результатами
further – дальнейший
put forth the effort – прилагать усилия
change sb’s behaviour, habits – изменить чье-либо поведение, привычки
notice – замечать
resolve – решать
appreciate – ценить
keep up the good work – продолжать хорошо работать
quantum leap – количественный скачок
get used to sth – привыкнуть к чему-либо
operate differently – действовать иначе
recognize – узнавать, признавать
Ex. 1. Translate the sentences into Russian:
a) What’s your attitude towards the employees’ suggestions concerning this problem?
b) She has been keeping it in her mind all the time.
c) The manager has encourages us today.
d) His shuffling feet and averted eyes showed that something was wrong.
e) Did you make a choice yesterday?
f) He followed up the results achieved by us.
g) Why did he change his behaviour towards you?
h) The manager appreciated the employees’ efforts.
Ex. 2. Make up sentences with the words and word combinations:
a) to offer, an offer, offering sth;
b) to encourage, courageous, courage, to discourage;
c) to share standards, a share, to share a room, sharing sb’s grief;
d) to consider, consideration;
e) to get used to sth, to use sth, to be useful, use;
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f) to recognize, recognition.
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