SECRETARIES: THE WASTED ASSET.

 

   Too many British mana­gers cannot manage their own secretaries. That is the opinion of Juliet Hepburn, who began as a secretary and is now a lead­er of a campaign to maximise the use of a much under­rated group of employees. The campaign is being run by the Industrial Society - an organisation with 16,000 mem­bers, including trade unions - which aims to increase the pro­ductivity and profitability of British businesses. It seems unreasonable to waste the time and ta­lents of so many secretaries by limiting their duties to the traditional typing and tea-making activities.

   Among the most popular of the 2,000 courses and confer­ences arranged each year by the society is one called «Helping Your Manager». Four years ago, when it began as a two-day course for secretaries and bosses, the project almost failed, for the simple reason that bosses were not willing «to waste two whole days».

But once a secretary who participated in the two-day course for secretaries, brought in the managers at lunchtime on the second day, and after that things began moving. Now the society runs a dozen of such courses in London and through­out the country, and has had to double its advisory staff to cope with the extra work.

   The doubts of its spon­sors if there was the need for such a course were soon disappeared. Shock-horror tales of bad office prac­tice began to emerge like copies from a duplicator and often they were as repeti­tious.

   There were the bosses who came to the courses with their secretaries, but they refused to tell the details of their day's programme, or even their whereabouts. A common source of fric­tion was the morning mail. There was one boss who in­sisted that when he was on holiday his letters should be forwarded to him, and another who would not allow his secretary to open his letters even when he was at work. After taking this course, he agreed that this might be unreasonable, but a follow-up inquiry from the society revealed that he was allowing his secretary to open the letters, but only in his office and under his beady eye. Progress can sometimes be slow.

    A senior secretary in a law firm, who had opened every­one's mail since the days when the total staff was two partners and herself, continued to do so when they had expanded to employ 50 secretaries. The result was that the morning mail never arrived on desks before 3p.m.

   On a more personal level Mrs Hepburn and her col­leagues have been shocked by the number of managers who do not make time to talk to their secretaries on a regular basis. 

Even when some enterpris­ing girl makes her own appointment in the diary, that is always the one that is cancel­led because of pressure of work. Small wonder that the turnover of secretaries in some companies is 60 per cent in a year.

«All you need to avoid this waste is to invest a little time in motivating secretaries to realise that they are part of the management structure,» Mrs Hepbum insists. At the course secretaries are questioned first of all about their perceptions of themselves. 'Too many think of themselves as only a secret­ary - an adjunct to, rather than a part of, the management team,» says Mrs Hepburn.

   Next the secretaries are en­couraged to use their initia­tive, to anticipate problems rather than to sit at their desks doing nothing. There is talk about office administra­tion - making appointments, controlling a diary and evolving a systemfor keeping track of earlier decisions.

    The importance of communicating - through letter writing, the telephone, face-to-face meetings - emphasised. «An awful lot secretaries would never shake hands with a visitor,» Mrs Hepburn says. When the bosses join the course during an informal lunch on the second day, their reactions never vary. 'They walk straight up to their secretaries and ask, with embarrassed grin: "What have you been saying about me?

 

Vocabulary.

waste - терять понапрасну

asset - актив

manage - управлять, руководить

opinion - мнение

campaign - кампания

under­rated - недооцениваемый

employee - сотрудник, работник

run* - руководить, проводить

trade union - профсоюз

aim - иметь целью

increase - увеличивать

profitability - прибыльность

businesses -мн.ч.: фирмы

unreasonable - неразумный

type - печатать на машинке

arrange - организовать, устроить

fail - проваливаться, не удаваться

bring* in - привести

dozen - дюжина

through­out the country - по всей стране   

double - удвоить

advisory staff - консультанты

cope with - справляться с

extra - дополнительный

doubt - сомнение

need (for) - необходимость (в)

disappear - исчезать  

tale - история

emerge - появляться, возникать

repeti­tious - повторяющийся

refuse - отказываться

details - мн.ч.: подробности

whereabouts - координаты

common - обычный

source - источник

fric­tion - трение  

in­sist - настаивать  

forward - переправлять, передавать

allow - позволять

unreasonable - неразумно

follow-up - последующий

inquiry  - опрос

reveal - открыть, обнаружить

beady eye - бдительный взгляд

expand - расширять(ся)

employ - принять на работу  

level - уровень

enterpris­ing - предприимчивый

make* an appointment - назначить встречу

diary - дневник, книжка-календарь

cancel­ - отменять

turnover - сменяемость   

avoid - избегать  

invest - вклажывать

motivate - заинтересовать

realise - понимать

insist - настаивать

perception - воспринимать    

adjunct (to) - приложение

en­courage - поощрять

anticipate - предвидеть

rather than - а не

evolve - развивать

keep* track (of) - вести запись

communicating - общение

shake hands (with) - пожимать руки

join - присоединяться

informal - неофициальный

vary - различаться

embarrass - приводить в замешательство

grin - усмешка

 

Comprehension Check.

Ex. Answer the following questions:

1. Why was the two-day course "Helping your manager" a failure

2. when it was conducted for the first time?

3. What happened to make the course successful?

4. How is it suggested that managers should improve the use of their secretaries?

5. How can secretaries help themselves?

 

 

Topics to discuss.

1. Traditional secretaries' duties.

2. "Helping your manager" courses.

3. Secretary as a part of managers' team.

4. Men's reaction to having a woman as a boss.

 

QUATATIONS AND JOKES

HUMAN RIGHTS.

- It is time in the West to defend not so much human rights as human obligations.

- Aleksandr Solzhenitsyn.

LAW AND LAWYERS.

- It usually takes 100 years to make a law, after it's done its work, it usually takes 100 years to get rid of it.

- Henry Ward Beecher.

- You are remembered for the rules you break.

- Douglas MacArthur.

- A jury consists of twelve persons chosen to decide who has the better lawyer.

- Robert Frost.

- Lawyers and painters can soon change white to black.

- Danish proverb.

 

 

LIBERTY AND HUMAN RIGHTS.

 

- Liberty is always unfinished business. 

- American Civil Liberties Union.

- Rights that do not flow from duty well performed are not worth having. Gandhi.

- The spirit of liberty is the spirit which is not too sure that it is right. Learned Hand.

- Liberty is always dangerous - but it is the safest thing we have. Harry

Emerson Fosdick.

- Liberty means responsibility. That is why most men dread it. George

Bernard Shaw.

- My definition of a free society is a society where it is safe to be unpopular.

- Adlai Stevenson.

- The right to be heard does not automatically include the right to be taken seriously.

- Hunert Humphrey.

- The greatest right in the world is the right to be wrong.

- Harry Weinberger.

- Liberty is the right to do what the law permits.

- Montesquieu.

 

POLITICIANS.

- 90% of the politicians give the other 10% a bad reputation.

- Henry Kissinger.

- A politician divides manking into two classes: tools and enemies.

Friedrich Nietzsche.

- Since a politician never believes what he says, he is surprised when others believe him.

- Charles de Gaulle.

POLITICS.

 

- Practical politics consists in ignoring facts.

- Henry Adams.

- Politics is the science of how who gets what, when and why. 

- Sidney Hillman.

- In politics a wee is a very long time.

- Harold Wilson.

- In politics, a straight line is the shortest way to disaster.

- John P.Roche.

- In science, all facts, no matter how trivial or banal, enjoy democratic equality.

- Mary McCarthy.

-

- TIME.

- - 3 o'clock is always too late or too early for anything you want to do.

- Jean-Paul Sartre

- Punctuality is the thief of time.

- Oscar Wilde.

- - Never try to walk across a river just because it has an average depth of four feet.

- Martin Friedman.

- - The art of creation is older than the art of killing.

Andrei Voznesensky.

- - The public is wonderfully tolerant. It forgives everything except genius.

- Oscar Wilde.

 

 

ПРИЛОЖЕНИЕ. 1

World Almanac and book of facts. N.Y., 1998.

КРУПНЕЙШИЕ ЯЗЫКИ МИРА.

Язык                                                          Численность(млн.чел.)

--------------------------------------------------------------------------------

1.Мандаринский (пекинский диалект китайского)    863

2. Хинди                                                                           357

3. Испанский                                                                    352

4. Английский                                                                  335

5. Бенгальский                                                                  200

6. Арабский                                                                      200

7. Португальский                                                             173

8. Русский                                                                         168

9. Японский                                                                      125

10. Немецкий                                                                   99

11. Француский                                                               75

 

 

Приложение 2

 

Список основных сокращений, используемых в деловой корреспонденции:

А/С, АС, ас, С/А, са ( account current ) — текущий счет

adsd ( addressed ) — адресовано

adse ( addressee ) — адресат, получатель

ad ( advertisement ) — рекламное объявление (множ. число ~ ads )

a . f . ( as follows )— как указано далее

a.m. 1. (above mentioned) — вышеупомянутый; 2. ( ante meri ­ diem ) — до полудня (см. Урок 1)

Аррх ( appendix ) — приложение

Attn ( attention ) — вниманию (кого-либо)

В/Е ( bill of exchange ) — переводной вексель, тратта

B/L (bill of lading) — коносамент

СЕО ( chief executive officer ) — исполнительный директор

cf (compare) — сравните

Co. (company) — компания

cont, contr. (contract) — контракт

Corp., Corpn (corporation) — корпорация

cur 1. (currency) — валюта; 2. (current) — текущий

CV (curriculum vitae) — краткая биография

dd 1. ( dated ) — датированный; 2. (delivered) — доставленный

Dept . ( department ) — 1. — отдел; 2. — министерство

doc ., dct (document) — документы (множ. число — docs.)

doz ., dz ( dozen ) — дюжина

EAON ( except as otherwise noted ) — если не указано иначе

e . g . ( exempli gratia , лат.) — например

enc ., end ( enclosed , enclosure } — вложенный, прилагаемый, вложение, приложение (к письму и т. п.)

exc ., excl . ( except , excluding , exception , exclusion ) — исключая, исключение

expn ( expiration ) — истечение (срока)

fig . ( figure ) — 1. цифра; 2. рисунок, схема

FY ( fiscal year ) — финансовый год

h . a . ( hoc anno , лат.) — в текущем году

hf ( half ) — половина

Hp , H . P ., h . p ., H / P ( hire purchase ) — покупка в рассрочку

id .(idem, лат.) — тот же

i . e ., ie(id est, лат.) — то есть

incl. (including) — включая

inv. (invoice) — счет-фактура

IOU ( I owe you ) — долговая расписка

iss. ( issued ) — выпущенный (в обращение)

La. (letter of advice) — авизо, извещение

L/A (letter of authority) — доверенность

L.C., L/C (letter of credit) — аккредитив

Ld , Ltd . ( limited ) — с ограниченной ответственностью "

LOC (letter of commitment) — гарантийное письмо

mdse (merchandise) — товары

memo (memorandum) — записка

M/P (mail payment) — почтовый перевод

M . T . 1. ( mail transfer ) — почтовый перевод; 2. ( metric ton ) — метрическая тонна

MV ( merchant ( motor ) vessel ) — торговое (моторное) судно

N/A ( not applicable ) — не применимо {напр., пункт в анкете)

NB (лат.) — важное замечание

o/l ( our letter ) — (ссылаясь на) наше письмо

РА, Р/А, Р.А. 1. ( personal assistant ) — личный секретарь; 2. (po­wer of attorney) — доверенность

p.a. (per annum, лат .) — в год

par., para. (paragraph) — абзац, параграф, пункт

Pie, PLC (public limited company) — открытая акционерная

компания с ограниченной ответственностью

РО ( post office ) — почтовое отделение

р.р. ( pages ) — страницы

рр, р.р. ( per pro , лат.) — от имени и по поручению

qv ( quod vide ) — смотри (там-то)

R & D ( research and development ) — научно-исследовательс­кие и опытно-конструкторские работы (НИОКР)

ret , rept ( receipt ) — расписка, квитанция

re ( regarding ) — относительно

ref. (reference) — ссылка

RMS (root-mean-square) — средне-квадратический

shipt (shipment) — отгрузка, отправка

sig. (signature) — подпись

tn (ton) — тонна

urgt (urgent) — срочный v,, vs,

vers. (versus, лат .) — против

VAT, V.A.T. (value-added tax) — НДС

 V.I.P (very important person) — особо важное лицо

v.s. (vide supra, лат .) — см.выше

v . v . ( vice versa , лат.) — наоборот

w/o ( without } — без

& ( and ) — и (союз)

@ — коммерческое at

 # (number) — номер

 

 

Приложение 3

---

Дата добавления: 2019-11-25; просмотров: 234; Мы поможем в написании вашей работы!

Поделиться с друзьями:

---

---

Мы поможем в написании ваших работ!