Профессионально - деловая сфера
1) Manager: « Have you typed the cover letter yet, Mrs. Black?»
Secretary: «_______________».
Yes, sir. It’s on your table. Yes, pal. You can find it on your table.
I’m not sure. I’m busy.
2) Business partner 1: « We planned a second meeting in the morning».
Business partner 2: «_______________».
I’m afraid the morning isn’t convenient for us. Give me another time.
It’s out of the question. It won’t do.
3) A: «Excuse me. Can I see John Marshall?»
B: «_____________».
We don’t have such people. Who’s asking?
What? I’m afraid, Mr. Marshall is out.
4) Secretary: «I’m sorry, Mr. Brown is busy at the moment. Tell me please your telephone number. Mr Brown will call you later».
Speaker: «_______________».
Of course. Double five-nine-three-six-four-two. He can’t make me wait!
I’m not going to wait. I’ll never call again
5) Business partner 1: «Items 2.5 and 2.6 lacked in the consignment of the equipment».
Business partner 2: «_______________».
Is this our problem? I don’t understand your problem.
We apologize for the oversight. It won’t happen again. It’s not our problem.
6) Manager: «Have you rented a car for me, Mrs Terry?»
Secretary: «_______________».
No, I was busy. Yes, sir. You can pick it up at the airport.
I don’t know. Yes, pal. You pick it up at the airport.
7) Manager: «Your promotion has been declined».
Employee: «_______________».
You must be kidding me. But I work so hard. Don’t say that! Sorry to hear that, but thank you for the information.
8) Manager: «Have you received the documents, Mrs Nolan?»
Secretary: «_______________».
I don’t know. I’m busy. Yes, dude. Look at your table. Yes, sir. They are on your table. + 9) Director General: «The results of your department are not so good as it was expected».
Manager: «_______________».
Is this a joke? It’s your fault!
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Don’t say that! Sorry to hear that. We will do our best to improve the situation. +
10) Secretary: «Mr Jensen to see you Mr Green».
Manager: «_______________».
I can’t see him now. Thank you Carol. Tell him I’ll talk to him in a minute. +
What is it? He can wait.
11) A: «I’m calling for Mr Jones from Advertising».
B: «_______________».
I’m sorry you’ve dialed the wrong number. We have no Jones here.
Don’t bother me. Don’t call here.
12) Secretary: « Hello. Can I speak to Kate Crawford, please?»
Employee: «_______________».
This is Kate Crawford speaking. No.
I can’t say for sure. Who’s that?
13) A: «Excuse me. Can I talk to Mr Nolan?»
B: «_____________».
What? Who’s asking? ---
We don’t have such a person. I’m afraid, Mr Marshall is out
14) A: «The table on page four and the one on page seven completely contradict each other».
B: «_______________».
Is this our problem? I’m sorry. I will correct this mistake right now.
I don’t understand this situation. It’s not my fault!
Учебно - социальная сфера
1) Teacher (colleague): «I have some problems with the Internet. Will you e-mail my article to the editor?»
Teacher (colleague): «_____________».
Yes, of course. You seem to know better.
I'd be glad to. What’s up? It’s out of the question!
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2) Student: «I’m about to finish my course of studies, but I don’t know what to do: study further or take a job».
Teacher: «_______________».
You should continue your studies, I’m sure. You are really talented.
I think you’d better study further.
That’s a problem. It is for you to decide.
That sounds like a good idea. Go ahead!
3) Dean: «_________________».
Teacher (subordinate): «So am I».
Oh, it’s you. I didn’t expect to meet you here.
Glad to see you! What’s new?
4) Teacher: «I think you should revise the introduction of your diploma».
Student: «_______________».
Are you sure? I don’t know how to thank you for this advice.
It’s out of the question. Thank you for advising me
5) Student A.: «Could you give me your dictionary for a few hours?»
Student B.: «_______________».
Don’t forget to return it. Here it is.
It’s a pleasure for me to give you my dictionary. Of course, I’ll give you my dictionary. 6) Student: «Can I have a look at your notes?»
Student: «___________».
Oh, yes! My handwriting leaves much to be desired.
Yes, if you need them you can take them for a while.
I'm not sure. Next time I'll get it right.
7) Student A.: «______________?»
Student B.: «Sure!»
Could I ask you to help me with translation? --- Would you kindly do the translation with me? ---
Would you please do the translation for me? Will you help me with translation? +
8) Teacher (subordinate): «I hope I didn’t keep you waiting».
Dean: «_____________».
I haven’t seen you for ages! You are in time.
Better late than never. Oh, you are here at last!
9) Student A.: «The time-table has been changed. We’ll have English instead of Psychology».
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Student B.: «_______________».
I don’t know, let’s look up the time-table. By the way, we are to have a lecture on Psychology now.
Not a bad idea! How awful! I haven’t done my grammar exercises
10) Student: «I wonder if you could give me some information».
Librarian: «_______________».
I'd be happy to. What can I do for you? Here they are.
I'm glad to see you again. You can borrow three books at one time.
11) Teacher 1: «_______________».
Teacher 2: «I’ll think it over».
Will you change your opinion? I do ask you to reconsider your point of view.
I strongly advise you to change your mind. I think you should reconsider your position.
12) Professor: «Revise Chapter 5 before testing».
Student: «_______________».
What a pity! You must be kidding! Why not? Thank you. Of course, I will!
13) Student: «I’m sorry may I come in?»
Teacher: «_______________».
Late as usual! Yes, sit down. Do come in! Yes, take your seat.
14) Professor: «You’d better not miss my lectures».
Student: «___________».
I’ll do my best. You can count on me. I’ll think it over. I have nothing agains
15) Student A.: «I’m hurrying to my teacher to discus my written work».
Student B.: «_____________!»
I wish you good luck! I heard that your work was a great success!
Have a good time! I congratulate you!
Социально-деловая сфера
1) Agent: «British Railways. Can I help you?»
Customer: «______________».
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Hi, I need some info about the times of fast trains to Edinburgh.
Look! I want to know the times of fast trains to Edinburgh.
Hi. Can I buy two tickets to this performance?
Good afternoon. Can you give me the times of fast trains to Edinburgh, please?
2) Receptionist: «Just a moment, please, while I check. You have a reservation for a three-room suite for tonight»
Guest: «_____________?»
You must be kidding me. I don’t need a suite.
I’m afraid there’s been a mistake. I only asked for a single room, not a suite.
I will book a room here. What?! I didn’t ask for a suite.
3) A: «What kind of food would you like to eat?»
B: «_______________».
I want raw fish. I don't like spaghetti.
Well, I'm not sure. Can you suggest something? Nothing.
4) Clerk: «I’ll be with you in a minute. Yes, sir. What can I do for you?»
Customer: «_______________».
Do you have cars here? A car. Could I hire a car? I want a car.
5) Passenger: «I have only pounds. Can you give me change?»
Bus Driver: «_______________».
If you cannot pay you must get off. I’m sorry, but I accept exact change only.
Try to find the exact sum of money Do you understand me?
6) Customer: «This soup is cold».
Waiter: «_____________».
So what? I don’t know. I’m very sorry. I’ll get you another one. Is this my problem? 7) Receptionist: «Yes, Mr Brown. A single room with a bath for two nights, is that right?»
Guest: «_____________».
I’m afraid, not. It’s three nights, from the 11th to the 14th of March. +
It’s three nights! Remember that! Can I give you a call?
What?! It’s three nights! Cannot you be more attentive?
8) Customer: «Show me this lipstick, please. Does it suit me?»
Shop-assistant: «_______________».
Why should I tell you? Yes, madam, it suits you perfectly. + Not at all. I don’t know.
9) Hostess: «Your bag is 3 kilos overweight. You have to pay excess luggage charge».
Passenger: «_______________».
No, I can’t lift this bag. Oh? It’s only three kilos. All right then. +
What? It’s only three kilos! You have no right to charge me
10) Agent: «South-West Airways. Myra Davis speaking».
Customer: «______________».
Hi, I need some info about the price of the flight from Los Angeles to Hong-Kong.
Look! I want to know how much it costs to fly from Los Angeles to Hong-Kong.
Good afternoon. Can you please tell me how much it costs to fly from Los Angeles to Hong-Kong? +
Hi. Would you like to fly to Hong-Kong with me?
11) Travel agent: «Good afternoon. Can I help you?»
Customer: «__________________».
Look! I need a single ticket to Glasgow. Good afternoon. Can I buy a single ticket to Glasgow?
Give me a single ticket to Glasgow. A single ticket to Glasgow.
12) Attendant: «Good morning. What can I do for you?»
Customer: «_______________».
Don’t you see I need petrol? Fill it up. I’m in a hurry.
Fill it up, please. I’m nearly out of petrol. Do you have cars here?
13) Customer: «How much does this scarf cost?»
Shop-assistant: «_______________».
Five dollars. It’s on special this week. What do you want?
The prices are here. No, I can’t show you this scarf.
14) Customer: «A table for two, please».
Receptionist: «_______________».
I’m afraid that’s not possible, sir. I can’t do that.
No way. No free tables here.
15) Passenger: «I have only pounds. Can you give me change?»
Bus Driver: «_______________».
If you cannot pay you must get off. Try to find the exact sum of money
I’m sorry, but I accept exact change only. Do you understand me?
16) Receptionist: «Good evening, Madam. Can I help you?»
Guest: «_____________?»
One room. My name is Saunders. I have a reservation.
I want a room. I will book a room here.
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