The rights of a customer and the responsibilities of a supplier.
When you buy something from a shop, you are making a contract. But you want to make sure if this contract means that it's up to the shop to deal with your complaints if the goods are not satisfactory.
The first thing is that the goods must not be broken or damaged and must work properly.
The second thing that you find important is that the goods must be as described - whether on the pack or by the salesman.
It makes you understand the third principle: The goods should be fit for their purpose. This means the purpose for which most people buy those particular goods.
Complaining about faulty goods or bad service is never easy. However, when you are shopping, it is important to know your rights. If the shop sells you faulty goods, it has broken its side of the bargain.
If goods are faulty when you first inspect or use them, you should go back to the shop and ask for complete refund. Customer can accept a repair or a replacement.
If goods break down through no fault of yours, after you have used them for a while, you may still be entitled to compensation. In some cases it would be reasonable to expect a complete refund. But if the good worked perfectly for a while and then broke, one could only expect some of the purchase price back.
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