Задание 1. Прочитайте и переведите деловое письмо, обращая внимание на перевод клише.
Useful language for letters of complaint
I am writing to complain about… – Я обращаюсь с жалобой …
I demand a full refund… – Я требую полного возмещения …
As a regular customer of yours,… – Являясь Вашим постоянным клиентом, …
I feel disappointed with… – Я разочарован …
Yours sincerely,… – Искренне Ваш …
Dear Mrs. Brosnan,
I am writing to complain about a waterproof jacket I purchased from your shop last week. Although the jacket was supposed to be completely waterproof, I got soaked the first time I wore it in wet weather. Furthermore, when I tried to take the jacket off, the zip wouldn’t open and when I tried to get it unstuck, the jacket tore.
I sent the jacket back to your shop after having been assured by one of the assistants that I would be send a refund. However I still have not received one.
As a regular customer of yours, I feel disappointed with the way I have been treated and hope that steps will be taken to rectify the situation.
I trust this matter will receive your immediate attention.
Yours sincerely,
John Wells
Задание 2. Напишите письмо – извинение в ответ на предыдущее, используя план составления делового письма и фразы.
Plan
Address
Introduction
Paragraph 1 (reason for writing)
Main Body
Paragraphs 2–3 (reasons to explain the inconvenience caused)
Conclusion
Final paragraph (express understanding/regret or promise to make up for situation)
Closing remarks
Full name
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