Exercise 2 Learn the following dialogues
1
A: I am checking out. Here is the key to my room.
B: Thank you. I'll just print out your receipt, and then you're free to go. Here you go!
A: Thanks.
B: If you don't mind me asking, how did you enjoy your stay at New York Hotel?
A: This hotel could use some insecticide, but my time in New York was thoroughly delightful.
B: That's very honest of you. Rest assured that this hotel will have no insects next time.
2
A: I want to check out. Here is my room key.
B: One second, sir, while I print out your receipt. Here you are.
A: Thanks.
B: May I ask, sir, if you enjoyed your stay?
A: Except for one night, I enjoyed the hotel. And I loved New York, of course.
B: Thank you for your honesty. I assure you there will be no cockroaches next time.
3
A: I'm leaving. Here is my key.
B: Just one second, sir, and I'll give you your receipt. Here you go.
A: Thank you very much.
B: Sir, did you enjoy your stay here?
A: Most of my time here was pleasant. And New York itself is fantastic.
B: I'm glad you enjoyed the city, anyway. But please don't think too unkindly of us.
4
A: I'm out of here. Here's my key.
B: Give me just a few seconds, sir, and I'll hand you your receipt. Here you are.
A: I thank you.
B: I hope you enjoyed your stay, sir.
A: I only had nine little problems here. Other than that, I enjoyed my stay, and I loved the city.
B: I apologize again for the cockroaches, sir. I hope you have a nice trip home.
5
A: My stay is over. Here's the key to my room.
B: Thank you. And here's your receipt, sir.
A: Many thanks.
B: I hope your stay here was satisfactory, sir.
A: This could be a great hotel, once you get rid of the insects. The city itself is great.
B: I'm glad that the little problem didn't ruin your visit. Please have a pleasant trip home.
6
A: This visit is over for me. Here's your room key.
B: Thank you for that, and in return, here's your receipt.
A: And thanks to you.
B: I hope you'll visit us again, sir.
A: I'd be willing to try this hotel again, if you can promise me no more cockroaches.
B: I guarantee you that our little “friends” won't be back. I hope your trip home is pleasant.
Exercise 3 Render the contents of the dialogue in indirect speech with the use of the highlighted words.
Exercise 4 Give all possible answers to the given phrases:
1)– If you don't mind me asking, how did you enjoy your stay at our hotel?
–............................................
2) – I hope your stay here was satisfactory, sir.
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–…………………………….
3) – I'd be willing to try this hotel again, if you can promise me no more cockroaches.
–…………………………….
Disputing the Bill
Exercise 1 Practice reading the following words and word combinations. Be sure in their pronunciation. Learn them by heart.
| amenities bill | cчет за услуги |
| to owe | быть должным |
| This is outrageous! | Это возмутительно! |
| bear with me a moment | потерпите меня немного |
| to overrule | опровергать |
| highway robbery | разбой, грабеж |
| to get a good mind to do smth. | иметь намерение сделать ч-л. |
| a rip-off | грабеж |
| to blame | винить |
| to stick a gun in the ribs | воткнуть пистолет в ребра |
Exercise 2 Learn the following dialogues
1
A: My amenities bill says that I owe $10 for a movie, but I never ordered one.
B: Let's see. It says that you were charged Monday at 9:00 p.m. for the movie "Titanic."
A: That's absolutely wrong! I was out exploring the city Monday night.
B: Okay, let me see what I can do.
A: Thank you. I didn't think it would be this simple.
B: I can take the $10 off your bill, but I need to charge you $2 for the service.
A: Are you serious? I have to pay $2 for a movie I never watched?
B: Unfortunately, sir, it's how the computer is programmed.
A: This is outrageous! I'm never coming back to this hotel again!
B: I'm sorry, sir. Perhaps you'd like to write a letter to headquarters.
2
A: I just discovered that I owe $10 for a movie that I never ordered.
B: Let me check, sir. You were charged for watching "Titanic" Monday night.
A: That is absolutely incorrect! I was out on the town Monday night.
B: Okay, sir, bear with me a moment.
A: Thank you for taking my word over the computer's word.
B: One slight problem, sir. I need to charge you $2 to remove this error from your file.
A: You can't be serious. You're making me pay $2 for a movie I never watched?
B: I feel your pain, sir.
A: Absolutely unbelievable! You people should be ashamed of yourselves.
B: I agree with you, sir, but all I do is work here.
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3
A: You guys are charging me $10 for a movie that I never ordered or saw.
B: Let's see, sir. According to your file, you watched "Titanic" Monday evening.
A: The wrong information is in my file. I was at a concert Monday night.
B: Well, your word overrules the file, sir. One moment, please.
A: I knew you'd see it my way.
B: Sir, I deleted the $10, but I had to add a $2 service charge to your bill.
A: Am I in the Twilight Zone? You're charging me for a movie I never saw?
B: Please don't blame me, sir. Blame the computer programmer.
A: This is highway robbery. I've got a good mind to call the police!
B: If it makes you feel any better, other guests feel the same way.
4
A: Why am I being charged $10 for a movie that I never ordered?
B: Sir, according to your file, you spent Monday evening watching "Titanic."
A: The file is wrong. I was at a great concert that night.
B: Well, this wouldn't be the first time that a file was wrong. Just a moment, please.
A: Thank you for taking care of it so quickly.
B: Sir, when I deleted the $10, the program automatically added a $2 service charge.
A: You can't do that! You can't charge me for a mistake that you made!
B: Sometimes you can't win for losing, sir.
A: Now I've seen it all! What a rip-off this place is!
B: I don't blame you, sir. Two dollars is a lot of money.
5
A: I need to know why I'm being charged $10 for a movie that I never ordered.
B: Hmm. Your file shows that you watched "Titanic" Monday night.
A: Monday night? Monday night I was at a great concert.
B: Well, as they say, garbage in, garbage out. Let me correct this error, please.
A: Thank you. It's very nice when problems can be solved quickly.
B: When I deleted the $10, the computer automatically added a $2 service charge.
A: Are you crazy? You made the mistake and now you're charging me for your mistake?
B: Sir, if it makes you feel any better, the $2 service fee used to be $5.
A: Why don't you just stick a gun in my ribs and take everything I have?
B: Unfortunately, sir, you'll have to pay the $2, whether you like it or not.
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