Explaining Rules, Safety and Etiquette

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ENGLISH FOR TOURISTS topic: SIGHTSEEING VOCABULARY (Definitions) 1 Match the following definitions with the following words: guide, zoo, bridge, castle, bus, landmark, cruise, discount, museum, amusement park. 1. A building that is historically important = 2. A structure that spans a river = 3. A place where animals are kept = 4. A vehicle that is used for transportation (on land) = 5. A place with rides, shows, and other entertainment = 6. A person who tells you about the importance of historic buildings, etc. = 7. A reduction in the price of a ticket = 8. A voyage (usually as a holiday/vacation) on a ship = 9. A place where one can see art = 10. A solid structure that was usually fortified against an attack = . 2.ENGLISH FOR TOURISTS topic: SIGHTSEEING VOCABULARY (Definitions) 2 Match the following definitions with the following words: ruins, translator, architecture, era, brochure, facade, attraction, to book, exhibition, view. 1. A range of sight or vision; a vista = 2. The art of designing buildings = 3. A pamphlet with information about something = 4. Something that is interesting for tourists = 5. The front of a building = 6. A collection of works of art = 7. A person who renders something into another language = 8. A period; An epoch = 9. The remains of a building, structure, etc. = 10. To reserve = . 3.ENGLISH FOR TOURISTS Sightseeing | Typical questions and answers 1 Choose the correct QUESTION for the ANSWER that's given. What did the person ask to get this answer? 1) ANSWER: 1927. QUESTION: When was this building constructed?Who painted this? What time does the tour start? 2) ANSWER: Leonardo Da Vinci. QUESTION: What year is this painting from?Who painted this? How long does the tour last? 3) ANSWER: Two hours. QUESTION: How long does the tour last?What year is this painting from? What time does the tour start? 4) ANSWER: I'm sorry, but pets are not allowed. QUESTION: How much are tickets for children?How long does the tour last? Can I bring my dog on the bus? 5) ANSWER: $14 dollars. QUESTION: What time do you close today?How much are tickets for children? Can I bring my dog on the tour? 6) ANSWER: It's the old courthouse. QUESTION: Do you have guided tours?How long does the tour last? What is this building? 7) ANSWER: No, we have them in English only. QUESTION: Do you have these brochures in Japanese?Do you speak Japanese? Do you have guided tours? 8) ANSWER: From the corner or Washington St. and 6th Ave. QUESTION: Where does the tour depart from?What's this neighborhood called? How much is the tour? 9) ANSWER: Yes, you can, it's in the back. QUESTION: Can you take a photo of us?Can I use your restroom? Do you speak Spanish? 10) ANSWER: Sure. QUESTION: Where are the restrooms?When does the next boat-tour begin? Can you take a photo of us? 4.ENGLISH FOR TOURISTS topic: SIGHTSEEING: Common terms/expressions Write the correct word to complete each sightseeing-related question in English: Началоформы 1. Is this painting (by/from) Picasso? 2. Can you (take/make) a photo of me? 3. Are the restrooms in the (deep/back) ? 4. Is this map (free/priceless) ? 5. When does the next tour (start/starting) ? 6. Is there a (sale/discount) for seniors? 7. Is there a tourist (knowledge/information) center around here? 8. Do you have any (bilingual/bi-language) brochures? 9. Is the museum (open/working) on Mondays? 10. Do you have an (ear/audio) guide? 5.As a tour guide you will face new challenges every day. One of the hardest parts of your job may be answering questions. Unlike a speech that you can memorize, you won't always know what questions people will ask. However, you can anticipate certain types of questions and certain ways that questions will be asked. You should also learn how to use variety when you answer questions or respond to comments. You may lose interest in your job if you say the same thing each time. Finally, it is important to know how to politely explain that you don't understand a question.

TourGuide

Do you have a question, Sir?
Yes? (if you see a hand raised)
Is there something I can help you with?
I'll try my best to answer your questions.
I'm afraid I don't have the answer to that. (Sorry I don'tknow.)
That'saninterestingquestion.
I wish I knew the answer. (Sorry, I don'tknow.)
Hmm.That's a tough (difficult) question.
I'll have to look into that further.
I'll have to ask someone about that.
Hmm. I've never been asked that before.
Pardon my English; I don't quite understand your question.
I'm not sure, but I can find out for you.

Tourist

Where is the ______ from here?
How long has _______ been here?
Where are we headed (going)now?
What time does _______ stay open until?
What else is there to do here?
Which _________ doyourecommend?
Are we allowed to take pictures?
What's that over there? (tourist points)
Where's the best place to buy _______?
My son wants to know if _________? (parent asking a question for shy child)
Do you know where the nearest washroom is?
Could you tell us where the nearest bank is?
You don't happen to have a first-aid kit, do you?

6.Exercise!

Fill the blank with the correct word!

Restaurant minutes Questions Place ask pass No problem prohibited

castles photographs

Guide:	If you have any(1)_________ while we're going along, please don't hesitate to(2)_________ .
Man:	I have a question actually.
Guide:	Sure, what'sthat?
Man:	Where's the best(3)_________ to have dinner around here?
Guide:	Well, that's a tough question. There are so many good(4)_________ . MypersonalfavouriteisSpaghettiAlley.
Man:	How do we get there?
Guide:	I'll point it out when we(5)_________ it. It's going to come up on your right in a few (6)_________ .
Woman:	My daughter wants to know if we're going to be be passing any castles today?
Guide:	Castles. No I'm afraid all of the(7)_________ are further into the city. We're going to be staying near the coast today. I can give you a map of the city, though. Itshowswhereallofthecastlesare.
Man:	Sorry, I have another question.
Guide:	(8)_________ . That's what I'm here for.
Man:	Are we allowed to take pictures once we get inside the museum?
Guide:	Oh, I'm glad you asked that. I forgot to mention that taking(9)_________ inside the art gallery and the museum is(10)_________ . However, you can take pictures of the grounds and the outside of the buildings. Thearchitectureisbeautiful.
Woman:	Oh, and what time will we be stopping for lunch?
Guide:	We'll break around noon and meet back at the bus at 12:45 sharp.

7.Silence can be uncomfortable during a tour. While you can't talk the whole time, you should try to know as much about the history, scenery, and culture (in English) for the places where you are giving tours so that you can keep the tourists interested. If you ever run out of something to say, you can always point out something such as a landmark or a type of tree or flower. Here are some different ways you can point out interest points during the tour.

TourGuide

In front of you is...
On your right/left you will see...
Upahead...
On your left you will see...
As we turn the corner here, you will see...
Inthedistance...
If you look up you will notice...
Offtothenorth...
Looktotheeast...
Toyourwest...
In a few minutes we'll be passing...
We are now coming up to...
Asyouwillsee...
Youmayhavenoticed...
Take a good look at...
I'd like to point out...
Keep your eyes open for...

TouristQuestions

Is that the...you were talking about?
Are we going to pass the...?
Are we going to see any...?
Is it on the right or the left?
I don't see it. Can you point it out again?
Did I missit?
Will we see it on the way back?

8.Exercise!

Fill the blank with the correct word!

mountain safe Lake right wildlife look recreational

Guide:It's about a three minute ride up to the top of the mountain. As we pass the two towers the gondolla may sway a little.
Man:This thing is (1)_____, right?

Guide:Yes, you don't have anything to worry about. We do about 100 trips a day up the (2)_____, and these tours have been going on for over ten years without any accidents. Keep your eyes open for wildlife as we ascend. It isn't uncommon to see deer and even bears.
Woman:What's that mountain to the left called?

Guide:That's Mount Karen. And to the(3)_____ of that with the three small points is Mount Brown. Now, if you(4)_____up straight ahead, you should be able to see a large eagle's nest. Doeseveryoneseeitthere?

Man:Are there any baby birds?

Guide:That's a good question. I haven't seen any yet, but we usually see them around this time of year.

Woman:What's that lake down there, to the right of the green meadow?

Guide:I'm glad you asked. That's John(5)_____. It's actually a man made pond that was built as part of a conservation effort over twenty years ago. During the 70's there was a lot of clear cutting of forests in the area, and much of the(6)_____was lost. Since John Lake was built, ducks, swans, and geese have returned to the area.
Man:Is this the highest mountain in this region?

Guide:No, actually, Mount Heather, which you we will be able to see in just a minute or so has the highest peak. But, this is the highest mountain for(7)_____purposes like skiing and guided tours.

Woman:Can you ski throughout the year?
Guide:No, it warms up enough to actually suntan up there in the summer. Oh, look everyone. There are two deer feeding in the clearing right below us.
Man:Thanks, that should be a great photo. So... what is there to do besides ski at the top of the hill at this time of year?
Guide:Oh, there's plenty to do. We have horseback riding, snowmobile tours, and a petting zoo for children. If you look to your left you'll see the snowmobile trail going through the mountain.

1. _____

2. _____

3. _____

4. _____

5. _____

6. _____

7. _____

9. Answer the dialogue question

1	Where is this tour taking place?
2	Which of the following does the tour guide NOT point out during the tour?
3	What does the tour guide do after he points out John Lake?

Explaining Rules, Safety and Etiquette

When giving a tour there may be rules and safety precautions that you need to explain. It is best if you memorize a speech rather than read from a card. People will pay more attention to you and understand you more clearly if you look into their eyes as you speak. After you have explained the rules and safety precautions make sure that guests have understood you, by asking, "Are there any questions about this?" or "Is everyone clear on the rules?". Also, tourists will appreciate any helpful advice you can give them, such as where to exchange their money, what types of transportation to use, and how to obey the traffic rules. Finally, if there are any customs or matters of etiquette that you think tourists should be aware of, this is a good time to let them know.

Explainingrules

TourGuide

You are strictly forbidden from taking photographs inside the museum.
Please stay on the marked path.
I'm sure this goes unsaid, but remember to place all trash in the garbage bins.
Please pay attention to the time. We don't want to keep the driver waiting.
Classes are in session, so we need to keep our voices down.
The bus will be leaving at 5:00 pm sharp.
You'll have some free time to look around after lunch.
Please meet back here in one hour.

Explainingsafety

TourGuide

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