Say whether the following statements are true or false. Comment on the true statements and correct the false ones.
1. A large hotel's executive committee is usually comprised of two general managers.
2. A city center hotel needs the cooperation of a big and diverse team of experienced people to run it.
3. The human resources director is the immediate superior of the general manager.
4. The elegant 800-room General Elsenhower Hotel is run by a GM.
5. All departments are supposed to get things right all the time.
6. Hotels exist to serve their owners, and at the same time make a profit for the guests.
7. Hotels are meant to provide all the comforts of home to their managers who are often away from home.
Discussion
12. Try to identify the major departments (as well as their heads and their functions) a large hotel is made up of. The following words and phrases will come in handy:
to run
executive committee
several businesses
cost centers
rooms division
marketing and sales
accounting
facility manager
general manager (GM)
immediate superior
revenue centers
income
food and beverage
human resources
chief accountant or controller
After having done the task comment on their respective role in the functioning of a hotel.
13. Work in pairs:
a) Look at the following words and phrases and think of a story that might combine them all. You may reorder them in any way you like using any form of the verb:
• visited Moscow and stayed at the Marriott Hotel;
• was impressed by the refined dignity;
• looked like a people palace;
• a well-managed hotel;
• is always similar to show business;
• is like a live theater;
• was palatial;
• was more functional;
• seemed to be an awe-inspiring place of glamour;
• not only... but also...;
• made a good profit for its owners;
• responded to the demands of the guests;
• was serving and enriching the local community.
B) When you have decided upon the story, tell it to your partner. Then listen to that of your partner. Ask each other as many questions as you can to leam further details or clarify some points.
14. Entitle the paragraphs beginning with the words:
The primary function...
Hotels have been described...
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