With a partner, act out the roles below, based on the dialogue from Task 6. Then switch roles.
Book:1
Unit 1. Greetings and goodbyes
Reading.
Listen and repeat this extract from an etiquette guide. Then, choose the correct answers. How many customs are mentioned in the text?
Etiquette
People around the world say hello and goodbye in different ways. In Asia, many people bow when they greet each other. This might seem strange to someone in the Middle East. There, men sometimes greet each other with a kiss on the cheek. In most countries, people shake hands. But in America and Europe the handshake is firm, while in Asia it is often soft. So what do you do when you meet people from other countries? Don’t let these customs confuse you. Just be polite. When you meet, say “Pleased to meet you” and ask ‘’How are you?” When it is time to leave, say “It was nice meeting you” and “I hope we meet again.”
Listening.
Listen to a conversation between a manager and his colleague. Mark the following statements as true (T) or false (F).
Speaking.
With a partner, act out the roles below, based on the dialogue from Task 6. Then switch roles. Use language such as: You must be polite.
It is the custom to…
Don’t make your handshake too firm.
Writing.
Use the conversation from Task 7 to complete the memo.
Unit 2. Introductions
Reading.
Read this extract from an etiquette guide, then mark the following statements as true (T) or false (F).
Introduction Etiquette
Imagine you are at a conference, talking to a colleague. Suddenly an old friend greets you. Of course you are happy to see him and you start talking excitedly. Stop! What about your colleague? Don’t leave her alone. Introduce your friend and colleague by saying “I’d like to meet …” or “Let me introduce you to …” Make sure each person understands your relationship with the other, and mention each person’s occupation. Think of something the two have in common and steer the conversation in that direction. This way, neither of them will feel left out.
Listening.
Listen to a conversation between two men and a woman. Mark the following statements as true (T) and false (F).
Speaking.
In groups of three, act out the roles below, based on the dialogue from Task 7. Then switch roles. Use language such as:
I’d like you to meet…
How do you two know one another?
You and … have something in common.
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Writing.
Use the conversation from Task 8 and the etiquette guide to fill out the journal entry. Use today’s date.
Unit 3. Small talk
Reading.
Read this extract from a blog, the complete the table using information from the passage. Match the words (1-5) with the definitions (A-E).
Listen and read the blog extract, again. What is the best way to make a conversation flow?
Small talk
By Hugh Trenchard
It happens to everyone. Somebody introduces you to a friend and then walks away. Now you’re standing with somebody you don’t know. What do you talk about?Book:1
The weather is always a possibility. But there isn’t always much to say. To make a conversation flow, it’s better to ask questions. Ask the other person what they do for a living, and what their job involves. Discussing your own former jobs is a good option, too.
Other safe topics include your home town and your education. But avoid asking people about their religion, age and marital status until you know them better.
Listening.
Listen to a conversation between a businessman and a colleague. Check ( ✅ ) the topics that are suggested to talk about.
Speaking.
With a partner, act out the roles below, based on the dialogue from task 7. Then switch roles.
Writing.
Use the conversation from task 8 and the blog extract to fill out the email.
Unit 4. Ending conversations
Reading.
Listen and read this excerpt from an advice column. Then, choose the correct answers. How many ways does it give to end a conversation?
Angie’s advice
By Angie Andrews
Dear Chatty Colleague,
Everyone has a colleague that can talk too much. These “little chats” can take up a lot of time. It is always hard to end the conversation without being rude, but there are some things you can do to improve the situation. Here are some polite phrases to help you in the future.
· Anyway, I’d better run.
· I should get back to work now.
· I’m afraid I’m very busy at the moment. Can we talk later?
· Unfortunately, I don’t have the time.
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All these phrases signal the end of a conversation, so hopefully your talkative co-worker will let you return to work. Remember to always keep a polite tone, so you don’t cause hurt feelings. Good luck!
Listening.
Listen to a conversation between two colleagues. Mark the following statements as true (T) or false (F).
Speaking.
With a partner, act out the roles below, based on the dialogue from task 6 . Use your own names. Then switch roles.
Writing.
Use the conversation from task 7 and the excerpt to complete the email.
Unit 5. Ordering numbers
Reading
Read the letter, then mark the following statements as true (T) or false (F).
Dear Mr. Canham,
As requested, here are directions to reach Mr. Dalton’s office from the main train station, for your meeting on the 21st of July. Luckily, our office is only about three blocks away.
First, take the “South Exit” out of the train station and walk up to Broadway. Turn left and walk up 30th Avenue. Take the third right onto Seventh Street. Continue straight on down Seventh Street. Our building is the Second building on the left.
Please enter through our main entrance. Mr. Dalton’s office is located on the 14th floor.
Give a call if you have any questions and have a safe journey.
Best regards,
Lena Jenner
Listening
Listen to a conversation between a receptionist and a client. Choose the correct answers.
Speaking
With a partner, act out the roles below, based on the dialogue from Task 6. Then switch roles.
Writing
Use the conversation from Task 7 and the letter to complete the directions.
Unit 6 . Figures
Reading
Listen and read this excerpt from a business memo. Then, choose the correct answers. How much do they need to increase their sales by to reach the level of sales in the previous year?
Staff
As you know, our sales figures this year are very low. Our sales in Europe fell by 13 percent in the last quarter, which is the biggest percentage fall ever.
Our sales are only $1.34 billion, to be exact. The recent financial crisis was very bad. First, we lost a huge fraction of our business – approximately 1/6 of our Asian clients. Second, our national currency lost value; the Euro is now stronger than the dollar.
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Fortunately, the experts forecast some good figures. They estimate a 3% increase in sales by the end of next year. Still, we’ll need to double that in order to make up what we lost last year.
Listening
Listen to a telephone conversation between two colleagues. Mark the following statements as true (T) or false (F).
Speaking
With a partner, act out the roles below, based on the dialogue from Task 6. Then switch roles.
Writing
Use the conversation from Task 7 and the excerpt from the memo to complete the notes.
Unit 7. Dates
Reading.
Listen and read this blog entry. Then choose the correct answer. How can you make yourself more successful in business?
How to stay Organized?
You lead a busy life, and time is very valuable to you. The key to your success is effective scheduling!
· Your schedule is the most important thing in your business life. Use one that you can keep with you all the time. For example, a paper dairy or electronic planner – not a wall calendar!
· Keep your schedule up-to-date. Suppose your client calls and cancels an appointment. Erase it immediately. Or your client makes a new appointment on June 23rd. Enter it right then.
· At the beginning of each month, check your schedule for deadlines. Then, make a ‘to-do’ list in order to priority.
· Finally, don’t forget to schedule time off! Everybody needs to relax. Enjoying your free time gives you more energy for business success!
Listening.
Listen to a conversation between to business people. Mark the following statements as true (T) or false (F).
Speaking.
With a partner, act out the roles below, based on the dialogue from task 6. Then switch roles.
Use language such as:
-Do you want to reschedule?
- Are you free on the ….
-Do you want to meet on the….
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Writing.
Use this schedule to plan your appointments and deadlines for this week.
Unit 8. Time and expressions
Reading.
Listen and read this email from one colleague to another. Then, mark the following statements as true (T) or false (F).
From: s.johnson@plab.com
To: m.smith@plab.com
Subject: Meeting tomorrow
Dear Mark,
I’m writing to confirm the plan for tomorrow morning’s presentation. It’s really important, that everything runs smoothly. So let’s start early and make sure we don’t waste time.
Please meet me in the boardroom at a quarter to eight. We need to set up the presentation. That will give as plenty to time to spend practicing it .Then how about a coffee break at quarter past nine? The presentation starts at 10 am sharp.
Also, the presentation is scheduled finish at 1 pm. Do you want to have lunch afterwards? Let’s book a table for half past 1. I want to relax after our busy morning!
See you tomorrow,
Sarah
Listening.
Listen to a conversation between to colleague. Mark the following statements as true (T) or false (F).
Speaking.
With a partner, act out the roles below, based on the dialogue from task 6. Then switch roles.
Use the language such as:
- The meeting is…. until….
- We can spend the extra time….
- Try to ….a table for…
Writing.
Use the conversation from task 7 to complete your schedule for the day of the meeting. Use expressions about time to schedule the activities. Use tomorrow’s date.
UNIT 9. Vacation time
Reading.
Listen and read office memo. Then, choose the correct answers. What is the company’s policy towards vacation time?
memo
To: All employees
CC: m.weal@klint.com
From: j.davis@klint.com
Subject: Time off polices at KliniTech
Recently, there has been confusion about our time off policies. Please review the following.
All employees may take time off when they need it. These days off are taken from your paid vacation time. We offer 20 days of paid vacation time in addition to public holidays. Remember to request time off two weeks in advance.
Make arrangements with your supervisor to avoid disrupting work flow. As we are open seven days a week, we cannot have too many employees take time off on weekends. Please request weekdays off when possible.
Sick time is not t be used for vacation. Notify payroll if time off should come from sick time.
Contact me or my assistant Mary Weal with any questions.
Writing.
Use the conversation from Task 7 to complete the vacation request from.
Listening.
Listen to a conversation between an employee and his supervisor. Mark the following statements as true (T) or false (F).
Speaking.
With a partner, act out the roles below, based on the dialogue from Task 6. Then switch roles.
Unit 10 Prices
Reading
Listen and read part of an advertisement from a furniture retailer. Then, mark the following statements as true (T) or false (F). Say three things you remember from the text.
Horton’s
Horton’s is famous for offering high value products at excellent prices. Our competitors sell similar items of the same quality for twice as much!
We always deliver great products at a fair price. Our new line of oak furniture, Britannia, is no exception. Our basic prices ( excluding tax ), are listed on the back of this brochure. They are very reasonable and we ship anywhere in the world.
Call today to get a free price quote that includes all taxes, fees and shipping costs. Quotes for orders within the USA include sales tax, we can calculate VAT for most orders outside the USA.
This new furniture is well worth the call!
Writing.
Use the conversation from task 7 to complete the sales receipt.
Listening.
Listen to a conversation between a salesman and a costumer. Choose the correct answers.
Speaking.
With a partner, act out the roles below, based on the dialogue from Task 6. Then switch role.
Unit 11. Pay and benefits
Reading.
Listen and read this pay guide for new employees. Then, choose the correct answers. How can an employee earn more money?
Pay information
All new employees start at minimum wage. Thismeans you earn $7 per hour from 9am to 5am. But this is not your entire salary. There are many ways to earn more than this.
There is extra pay for evenings and weekends. Overtime is 15 times the normal rate: $10.50 per hour.
We offer a commission of 2% on any sales over $50. The commission rises to 3% on sales over $500. Our best sales people can double their basic salary with commission!
Every six months there is a pay review. In a pay review we sit down together and talk about your performance. All employees who perform well get a raise. So, show us what you can do!
Listening.
Listen to a conversation between two employees. Mark the following statements as true(T) or false(F).
Speaking.
With a partner, act out the roles below, based on the dialogue from Task 6. Then switch roles.
Writing.
Make notes about the different ways to increase your salary based on the conversation from Task 7 and the pay guide for employees.
Unit 12. Your job
Reading.
Listen and read this webpage. Then, mark the following statements as true (T) or false (F). What jobs are best suited for a conventional personality? Why?
JOB compatibility
Thank you for taking our job-compatibility test. Please read your results below.
According to our test you have a “conventional” personality type. This meansyou like to haveorder in your life. As a result you work best in organized environments. An office is a good place for you to work.
The following occupations are best suited for conventional personalities:
- Accountant - Bank Clerk - Factory Worker
But these occupations tend to frustrate conventional personalities:
- Teacher - Designer - Salesperson
Remember, there`s more to a job than how much you earn. Choose an occupation that suits you!
Listening.
Listen to a conversation between two friends. Mark the following statements as true (T) or false (F).
Speaking.
With a partner, act out the roles based on the dialogue from Task 6. Then switch roles.
Writing.
Use the conversation from Task 7 and the webpage to complete the job-compatibility test results.
Unit 13. Types of work
Reading
Listen and read this extract from a job site. Then, mark the following statements as true (T) or false (F). What jobs are on offer?
JOB OPENING at TECHWORLD
Full Time: (40 hours per week) We have a full-time position for a computer programmer with 3 or more years of experience using C++ programming language. Includes pension plan.
Full Time: (45 hours per week) We have vacancies for data-entry clerks. No experience necessary. Opportunities for overtime.
Part-time: (20 hours per week) There are opportunities available for customer service operators on a permanent and temporary basis. All training will be provided. A retirement plan is available for permanent employees.
Techworld employees must sign a contract upon employment, and Techworld has the right to terminate employees at will.
Listening.
Listen to a conversation between two employees. Mark the following statements as true(T) or false(F).
Speaking.
With a partner, act out the roles below, based on the dialogue from Task 6. Then switch roles.
Writing.
Use the conversation from Task 7 to complete the note from an employee to a manager. Make up a name for the manager.
Unit 14. Getting to work
Reading.
Listen and read this blog post about commuting to work. Then, mark the following statements as true (T) or false (F).How can someone make the most of his journey to work?
Commuting Blues?
Try Something new!
Like many people, I commute to work by taking the train. I used to just stare out the window, bot now I make good use of my commute time. And you can, too. It doesn’t matter whether you catch the bus, train or subway. For example, I plan out my work for the morning before reaching my stop. Sometimes I catch up on my reading. I see other passenger knitting or writing to-do lists. The same goes for people in carpools. You’ll get work done even while you’re stuck in traffic jams. It’s amazing what you can accomplish before getting to the office!
Listening.
Listen to a conversation between two commuters riding the train to work. Choose the correct answers.
Speaking.
With a partner, act out the roles below, based on the dialogue from Task 6. Then switch roles.
Writing.
Use the conversation from Task 7 to complete the journal entry. Use today’s date.
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