Say whether the following statements are true or false. Comment on the true statements and correct the false ones.
1. Like in many other countries, there is a formal government classification of hotels in the United States.
2. The United States has a formal government classification of hotels.
3. The American Automobile Association's (AAA) highest award for excellence is the five-star award.
4. Four-diamond hotels have service levels that give guests what they need before they even ask for it.
5. The AAA offers a five-star award.
6. The AAA inspects and rates American hotels according to certain descriptive criteria.
7. The Mobile Travel Guide classifies the nation's hotels by diamond award.
8. One-diamond hotels provide low quality of service.
9. American luxury hotels receive both the five-diamond and the five-star awards.
10. The Mobile Travel Guide classifies hotels by diamond award.
11. The AAA evaluates hotels not only in the United States but also in Canada and Mexico.
Discussion
11. Try to identify the organization inspecting and rewarding hotels on the basis of the following procedures and criteria. These words and phrases will come in handy:
• association
• to inspect
• to evaluate
• descriptive criteria
• to earn the one- (two-... five-diamond award
• award for excellence
• highest award
• lowest award
• roadside appeal
• sophistication
• basic lodging needs
• throughout
• annually
• both the five-diamond and the five-star award
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