Section 6. International Business Styles
Target Questions:
1. Is it important to know international business styles? Why?
2. Are stereotypes about nations helpful? Why?
3. What are the main dos and don’ts for a foreign traveller in Ukraine?
The role of manager in a company
The characteristics of management often vary according to national culture, which can determine how managers are trained, how they lead people and how they approach their jobs.
The amount of responsibility of any individual in a company depends on the position that he or she occupies in its hierarchy. Managers, for example, are responsible for leading the people directly under them, who are called subordinates. To do this successfully, they must use their authority, which is the right to take decisions and give orders. Managers often delegate authority. This means that employees at lower levels in the company hierarchy can use their initiative, that is make decisions without asking their manager.
Management styles in five different countries.
The portraits of managers in five different countries:
Germany
Managers from this country
· consider professional and technical skills to be very important.
· have a strong sense of authority.
· respect the different positions in the hierarchy of their companies.
· clearly define how jobs should be done.
· are very loyal to their companies and expect their subordinates to obey them.
· are often older than in other countries.
2. The United Kingdom:
Managers from this country
· receive a general education.
· delegate authority.
· take a practical approach to management.
· have relatively formal relationships at work.
· encourage their employees to work individually.
· believe it is important to continue education and training at work.
Sweden
Managers from this country
· consider social qualities to be as important as education.
· encourage their employees to take an interest in their work.
· pay close attention to the quality of working life.
· do not use as much authority as in other countries.
· appreciate low-level decision-making.
· are often women.
The United States
Managers from this country
· generally attend business schools.
· communicate easily and informally at work.
· admire the qualities of a leader.
· expect everyone to work hard. Individual performance is measured and initiative is rewarded.
· have competitive and aggressive attitudes to work.
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· often accept innovation and change.
Ukraine
Managers from this country
· have either gained their experience in state-owned enterprises or are competitive self-starters.
· older managers hold technical degrees rather than business qualifications.
· work very long hours and expect their subordinates to do so.
· are extremely innovative, optimistic and determined.
· are quick to invest in the development of new products, market techniques and methods of production and distribution.
· Do you agree with the given characteristics of the Ukrainian managers? What other characteristics can you add?
To be successful in the international business world, businesspeople need to have the skills or abilities listed below. You also use these skillswhen you are with people from other nationalities in the workplace and even outside the workplace.
· Communication skills: skills in listening, speaking, and writing to others in order to exchange information effectively
· Interpersonal skills: skills in dealing with people, cooperating with them, and being sensitive to people's needs
· Cross-cultural skills: skills in relating to people of different nationalities and cultures, especially by understanding their beliefs and values
1. Think of some examples of where you have used the following skills from your office, in your classroom, during international travel, and at a restaurant. Share your examples with your classmates.
2. What other skills do you think international businesspeople need?
3. Where and how do people acquire the skills mentioned?
4. What can people do to improve their skills?
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