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Unit 6.In the Hotel/ Вотеле
Types of Hotel Accommodation 
Calling to Get a Reservation
https://eslfast.com/robot/topics/hotel/hotel01.htm (аудио)
1
A: I'd like to reserve a hotel room.
B: That should be no problem. May I have your full name, please?
A: My name is John Sandals.
B: Hello, Mr. Sandals. My name is Michelle. What days do you need that reservation, sir?
A: I'm planning to visit New York from Friday, April 14 until Monday, April 17.
B: Our room rates recently went up. Is that okay with you, Mr. Sandals?
A: How much per night are we talking about?
B: Each night will be $308.
A: That price is perfectly acceptable.
B: Wonderful! Do you prefer a smoking or nonsmoking room?
A: Nonsmoking, please.
B: Next question: Is a queen-size bed okay?
A: That sounds fine.
B: Okay, Mr. Sandals. Your reservation is in our computer. All we need now is a phone number.
A: Certainly. My phone number is 626-555-1739.
B: Thank you, Mr. Sandals. We look forward to seeing you in New York!
2
A: Hi there, I want to reserve a hotel room.
B: No problem at all. Could I have your full name, please?
A: Sure, John Sandals.
B: Hi, Mr. Sandals. I'm Michelle, at your service. When do you need the room?
A: My plans are to be there April 14th to the 17th.
B: We have new room rates, sir. Will that be acceptable to you?
A: It depends on the price, of course. What is it?
B: It's $308 a night.
A: I have no problem with that.
B: Great! Would you prefer smoking or nonsmoking?
A: Definitely nonsmoking. I can't handle that smell.
B: Nonsmoking. Now, is a queen-size bed okay?
A: No problem.
B: Great, Mr. Sandals. Your reservation is confirmed. Now all I need is your phone number.
A: Of course! It's area code 626-555-1739.
B: Thank you so much, Mr. Sandals. We look forward to seeing you!
3
A: I need to reserve a room.
B: Not a problem. May I have your name, please?
A: Of course. I'm John Sandals.
B: Hi, sir. My name is Michelle. Could you tell me when you need the room?
A: Right now. I plan to be there in April from the 14th to the 17th.
B: Perhaps you didn't know that we have new room rates. Do you find that acceptable, sir?
A: Maybe. How much is a room?
B: The price per night is $308.
A: That sounds fine to me.
B: Fantastic! Would you like a smoking or nonsmoking room?
A: I hate cigarettes! Nonsmoking.
B: That'll be nonsmoking. Now, do you approve of a single queen-size bed?
A: That'll be no problem.
B: I'm happy to hear that, sir. Your reservation is all set except for your phone number.
A: Sure! My number is 626-555-1739.
B: 626-555-1739. Thank you for doing business with us, Mr. Sandals.
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4
A: I need a hotel room.
B: That's no problem at all. May I have your name, please?
A: Certainly. My name is John Sandals.
B: It's a pleasure, Mr. Sandals. My name is Michelle. What days will you need a room?
A: Friday afternoon, April 14 through Monday morning, April 17.
B: One minor problem, sir. Our prices are now slightly higher. Is that acceptable, sir?
A: Please tell me the price, so I can make a decision.
B: It'll be $308 nightly.
A: That's a reasonable price.
B: Good! Now, sir, do you have a preference for smoking or nonsmoking?
A: I quit smoking, so nonsmoking.
B: I hear you, sir. Nonsmoking. Now, about the bed, is a queen-size okay?
A: A queen sounds great.
B: Okay, sir, let me reserve those dates, there. Now, if you'll just tell me your phone number.
A: That would be 626-555-1739.
B: That's 626-555-1739. Thank you so much for choosing our hotel, sir!
5
A: I need a room for a few days.
B: That won't be a problem. Could you please tell me your name?
A: John Sandals. That's S A N D A L S.
B: Sir, I'm Michelle, and I run the front desk. Please tell me the days you'll be here.
A: I'll be there in April: Friday through Monday, the 14th through the 17th.
B: We recently changed many things here, sir, including our prices. Do you mind, sir?
A: Possibly. What's the actual price?
B: The price will be $308 a night.
A: $308! That's not bad.
B: Very good. Now, Mr. Sandals, about the room, smoking or nonsmoking?
A: Nonsmoking, definitely!
B: Most of our clients prefer nonsmoking. Now, does a queen sound okay?
A: Yes, that'll be just fine.
B: One more second, sir. Your reservation is now verified, so all I need is your phone number.
A: It's 626-555-1739.
B: Let me repeat that: 626-555-1739. Okay, sir, we look forward to seeing you in April!
6
A: Can I reserve a hotel room?
B: I assure you, that's not a problem. What is your full name, please?
A: My name's John Sandals.
B: It's a pleasure to assist you. Please tell me when you'll be needing the room, sir.
A: If my plans don't change, I'll need a room April 14 till April 17.
B: Sir, our room prices are slightly higher than you may have thought. Will that be okay?
A: Tell me how much it will be, and I can tell you if it's okay.
B: Only $308 per night, before taxes, of course.
A: $308 a night? That's a fair price.
B: Now, as for the room, sir, do you prefer smoking or nonsmoking?
A: Nonsmoking, please.
B: Nonsmoking. Now, sir, does a single queen-size bed meet your approval?
A: I have absolutely no problem with that.
B: Queen, nonsmoking. Okay, sir, your room is reserved. Now if you'll just give me your phone number.
A: Not a problem. The number is 626-555-1739.
B: Thank you for making a reservation with us. We look forward to seeing you in April!
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Checking into the Hotel
https://eslfast.com/robot/topics/hotel/hotel02.htm(аудио)
1
A: I have a reservation. My name is John Sandals.
B: May I see your ID, please, Mr. Sandals?
A: Certainly. Here it is.
B: Thank you. Do you have a credit card, Mr. Sandals?
A: Yes, I do. Do you accept American Express?
B: Sorry, sir, just VISA or MasterCard.
A: Here's my VISA card.
B: Okay. You're in room 507. It's a single queen-size bed, spacious, and nonsmoking. Is that suitable?
A: Yes, it sounds like everything I expected.
B: Here's your key, sir. If you need anything, just dial 0 on your room phone.
2
A: I have a reservation under the name of Sandals.
B: Could I see your ID, please, sir?
A: Of course! Let me take it out of my wallet.
B: Thank you, sir. Now, do you have a credit card, sir?
A: Yes, of course. Is American Express okay?
B: I'm sorry, sir. Only VISA or MasterCard.
A: In that case, here's my VISA.
B: Thank you. Your room number is 507, queen bed, nonsmoking. Is that agreeable to you, sir?
A: Yes, I'm easy to please.
B: Very good. Here is your room key, sir. If you need anything at all, please dial 0.
3
A: My name is Sandals, I have a reservation.
B: May I see your identification, please, sir?
A: Here you are.
B: Thanks. Do you have a credit card, sir?
A: Of course. Will American Express do?
B: I'm very sorry, sir. We accept only VISA or MasterCard.
A: No problem. Here's my VISA.
B: Thanks. Room 507 is a spacious, nonsmoking room, with a queen bed. Does that meet your expectations?
A: Yes, that sounds like what I want.
B: That's wonderful, sir. Now, here's your key. Should you need anything, just dial 0.
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4
A: I'm John Sandals, and I have a reservation.
B: Would you show me your ID, sir, please?
A: Here you go.
B: Thank you very much. Now, sir, do you have a credit card?
A: Certainly! Would you like my American Express card?
B: Regrettably, Mr. Sandals, we accept only MasterCard or VISA.
A: I thought American Express was accepted everywhere. Never mind. Here's my VISA.
B: Thanks. You're in room 507, a big, nonsmoking room, with a queen bed. Is that okay, sir?
A: Yes, that's just fine.
B: I'm happy to hear that. Here is your key. Just dial 0 if you need anything.
5
A: My name is John Sandals, and I've got a reservation.
B: May I see some identification, sir, please?
A: Sure. Here you are.
B: Thank you so much. Have you got a credit card, Mr. Sandals?
A: I sure do. How about American Express?
B: Unfortunately, at the present time we take only MasterCard or VISA.
A: No American Express? Okay, here's my VISA.
B: Thank you, sir. You'll be in room 507, nonsmoking, with a queen-size bed. Do you approve, sir?
A: Yes, that'll be fine.
B: That's great. This is your key, sir. If you need anything at all, anytime, just dial zero.
6
A: I've got a reservation here. My name is John Sandals.
B: Mr. Sandals, may I see your ID, please?
A: One second, please, while I dig it out here.
B: Now, sir, do you have a credit card?
A: Yes, I do. Do you accept American Express?
B: I'm sorry, Mr. Sandals, but we accept only MasterCard or VISA.
A: That's okay, I've got plenty of cards. Here's my VISA.
B: Okay. You're in room 507. It's a single queen-size bed, spacious, and nonsmoking. Is that suitable?
A: Yes, that's just what I wanted.
B: Here's your key, sir. If you need anything, just dial 0 on your room phone.
Requesting a Wake-Up Call
https://eslfast.com/robot/topics/hotel/hotel03.htm (аудио)
1
A: I need to request a wake-up call for tomorrow morning.
B: What time do you want the call?
A: I need two calls, one at 7 and another at 7:15.
B: We can certainly do that. Expect a call from us at 7:00, and then again at 7:15.
A: Actually, can I change the latter wake-up call to 7:30 am?
B: I can certainly do that. Is there anything else?
A: I can't think of anything. If I do think of something, I'll be sure to call again.
B: Okay. Good night, sir.
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2
A: I need a wake-up call tomorrow morning.
B: Of course. When would you like the call?
A: Actually, I need two calls, one at 7 and the other at 7:15.
B: No problem. We'll give you both calls.
A: Do you know what, let's change the second call to 7:30.
B: No problem. Anything else, sir?
A: Not at the moment, thank you.
B: Let me know if you do need anything.
3
A: Can you give me a wake-up call tomorrow?
B: Certainly. What time would you like us to call you?
A: I need two wake-up calls, if you don't mind, one at 7 and the other at 7:15.
B: Not a problem. We'll call you tomorrow morning at 7, and again at 7:15.
A: On second thought, you'd better make that second call at 7:30 instead of 7:15.
B: Said, and done. Will there be anything else?
A: No, that gets it for now, thank you.
B: Well, give us a call if there's anything more we can help you with.
4
A: Tomorrow I'm going to need a wake-up call.
B: Not a problem. What time shall we call you?
A: I always hit the snooze button, so give me two calls, one at 7 and another at 7:15.
B: It'll be our pleasure. We'll call you at 7 and then at 7:15.
A: Oops, cancel that. Change the second call to 7:30, will you, please?
B: No sooner said than done. Can I help you with anything else?
A: No, that's about it for now.
B: Okay, sir. Have a pleasant evening.
5
A: I need a wake-up call tomorrow.
B: What time would you like your wake-up call?
A: I need two calls, one at 7 and another at 7:15.
B: That is no problem at all, of course. You'll get a call at 7:00, and another at 7:15.
A: Then again, I think 7:15 is too early. Change 7:15 to 7:30, please.
B: So, that'll be a call at 7 and another at 7:30. Do you have any other requests?
A: Not just now, but if I do think of something later, I'll give you a ring.
B: Okay, sir. Sleep well.
6
A: I've got to get up early tomorrow, so please give me a wake-up call.
B: Of course. We can give you a call anytime you like.
A: Actually, I need two calls, one at 7 and the other at 7:15.
B: Your wish is our command. Expect a call at 7, and another one at 7:15.
A: Wait a minute! I don't like 7:15, now that I think about it. Change it to 7:30.
B: The second call is now changed to 7:30. Is there anything else we can help you with?
A: Nothing that I can think of right now. If something comes up, though, I'll call you.
B: We're here all night long if you need anything.
Talking to Room Service
https://eslfast.com/robot/topics/hotel/hotel06.htm (аудио)
1
A: I'd like to order dinner.
B: What would you like?
A: I'd like to order a bottle of champagne, lobster tail, and filet mignon, medium rare.
B: I'm sorry. We're currently out of filet mignon. May I suggest the porterhouse instead?
A: I'd prefer the filet, but the porterhouse will do.
B: And may I suggest chocolate-covered strawberries with the champagne?
A: Normally, I would take you up on that suggestion, but just the champagne will do for tonight.
B: Okay, no strawberries. Room service will be charged to your amenities account. Is that all right?
A: That's fine.
B: It will be up shortly. Enjoy your food, sir.
2
A: Could I order dinner?
B: Of course. What would you like?
A: I want a bottle of champagne, lobster tail, and filet mignon, medium rare.
B: I'm so sorry. We ran out of filet mignon. May I suggest the porterhouse instead?
A: That's too bad, but the porterhouse will be okay.
B: May I be so bold as to suggest chocolate-covered strawberries with the champagne?
A: Not tonight, thank you.
B: No strawberries. We'll charge your amenities account, if that's okay.
A: Charge it to whatever account you like.
B: Your meal will be delivered as soon as it's all ready. Enjoy!
3
A: Could you bring me some food, please?
B: Sure. What do you fancy?
A: Can I have a bottle of champagne, lobster tail, and filet mignon, medium rare?
B: Sir, the filet mignon was so popular tonight that we ran out. May I suggest the porterhouse?
A: No filet? Okay, porterhouse will be fine then.
B: Perhaps you would like chocolate-covered strawberries with the champagne?
A: Not tonight, but thank you for the suggestion.
B: Okay. This will be charged to your amenities account, okay?
A: No problem.
B: Your food will be brought to you momentarily. I hope you enjoy it.
4
A: I'd like you to bring me some food.
B: Just name it, sir.
A: Please send up a bottle of champagne, lobster tail, and filet mignon, medium rare.
B: Regrettably, we're currently out of filet mignon. May I suggest the porterhouse instead?
A: Sure, I love porterhouse, too.
B: Would you be interested in chocolate-covered strawberries with the champagne?
A: I'd love to, but I'm allergic to strawberries.
B: Okay, no strawberries tonight. The items will be charged to your amenities account.
A: Go right ahead.
B: Our staff will bring you your order in as short a time as possible.
5
A: I need something to eat, please.
B: Tell me what you're hungry for.
A: I feel like champagne, lobster tail, and filet mignon, medium rare.
B: Unfortunately, we're out of filet mignon at the moment. May I suggest the porterhouse instead?
A: I prefer filet, but porterhouse is good, too.
B: Perhaps I could interest you in chocolate-covered strawberries with the champagne?
A: Just the champagne will be fine, thank you.
B: You'll see this charge on your amenities account.
A: That's fine.
B: It won't be long until your food is delivered. I know you'll enjoy it.
6
A: Can I order something from the kitchen?
B: Just tell me what you'd like, please.
A: A bottle of champagne, lobster tail, and filet mignon, medium rare would hit the spot.
B: I hate to tell you this, but we have no more filet mignon. May I suggest the porterhouse instead?
A: Sure! Right now, I would even eat hamburger!
B: Have you ever tried chocolate-covered strawberries with champagne?
A: Thank you, but I just finished eating some chocolate-covered cherries.
B: That'll be a bottle of champagne, lobster tail, and porterhouse, all charged to your amenities account.
A: Not a problem.
B: Please call if you have any other requests. Your food will be delivered promptly.
Checking Out
1
A: I am checking out. Here is the key to my room.
B: Thank you. I'll just print out your receipt, and then you're free to go. Here you go!
A: Thanks.
B: If you don't mind me asking, how did you enjoy your stay at New York Hotel?
A: This hotel could use some insecticide, but my time in New York was thoroughly delightful.
B: That's very honest of you. Rest assured that this hotel will have no insects next time.
2
A: I want to check out. Here is my room key.
B: One second, sir, while I print out your receipt. Here you are.
A: Thanks.
B: May I ask, sir, if you enjoyed your stay?
A: Except for one night, I enjoyed the hotel. And I loved New York, of course.
B: Thank you for your honesty. I assure you there will be no cockroaches next time.
3
A: I'm leaving. Here is my key.
B: Just one second, sir, and I'll give you your receipt. Here you go.
A: Thank you very much.
B: Sir, did you enjoy your stay here?
A: Most of my time here was pleasant. And New York itself is fantastic.
B: I'm glad you enjoyed the city, anyway. But please don't think too unkindly of us.
4
A: I'm out of here. Here's my key.
B: Give me just a few seconds, sir, and I'll hand you your receipt. Here you are.
A: I thank you.
B: I hope you enjoyed your stay, sir.
A: I only had nine little problems here. Other than that, I enjoyed my stay, and I loved the city.
B: I apologize again for the cockroaches, sir. I hope you have a nice trip home.
5
A: My stay is over. Here's the key to my room.
B: Thank you. And here's your receipt, sir.
A: Many thanks.
B: I hope your stay here was satisfactory, sir.
A: This could be a great hotel, once you get rid of the insects. The city itself is great.
B: I'm glad that the little problem didn't ruin your visit. Please have a pleasant trip home.
6
A: This visit is over for me. Here's your room key.
B: Thank you for that, and in return, here's your receipt.
A: And thanks to you.
B: I hope you'll visit us again, sir.
A: I'd be willing to try this hotel again, if you can promise me no more cockroaches.
B: I guarantee you that our little “friends” won't be back. I hope your trip home is pleasant.
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