Business Communication. Telephoning and Business Letters.
X 1 point) Complete the telephone talk with the appropriate telephone phrases. Write your answers in the boxes.
| Secretary: Petrov: Secretary: Petrov: Secretary: Petrov: Secretary: Petrov: Secretary: Petrov: | Hello, Mr. Bird’s office. Can ___(1)___ ? I’d like ___(2)___ . I’m sorry Mr. Bird ___(3)___ . When ___(4)___ ? I think in a couple of hours. Can I ___(5)___ ? Yes, please. Could you tell him Mr. Petrov phoned and ask him ___(6)___ . He knows my telephone number. ___(7)___ . Goodbye. Thank you. Goodbye. |
| 1. | I help you |
| 2. | To speak with Mr.Bird |
| 3. | Is out |
| 4. | Will he return |
| 5. | Leave a message to him |
| 6. | To call back |
| 7. | I will tell him. |
2.2. (10 x 2 points) This task refers to the following two e-mails. Put the correct word or phrase in each blank. Choose from the following list. Use each item once only. Write your answers (letters A, B … or J) in the boxes.
| A.however B.thank you for C. look forward D.we are pleased E. our benefits expert | F.with real regret G.welcome H.again I.we are sorry J.unfortunately | ||
| October 25, 20_
Mr. William Prince 1785 Honeycutt Boulevard Marysville, IL 53028
Dear Mr. Prince:
__(1)__to offer you the position of Budget Assistant at Systems, Inc. We would like you to start work on Monday, November 10. You will report to your supervisor, Ms. Chen, in room 44. We are happy to offer you the salary that we discussed in your interview. Other benefits include health insurance for you and your family. __(2)__that we cannot offer life or dental insurance at this time, but we may be able to in the future. You will also get 20 vacation days and 5 sick days per year. Stock options and a pension plan are also available. I would suggest that you make an appointment to come in and speak with Emma Park, __(3)__, very soon, and she can explain the full benefits package to you. At the same time you can fill out some paperwork for us. __(4)__ to Systems, Inc. We __(5)__to working with you.
Sincerely, James Jones |
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