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A recruitment firm gives this advice to new workers: It is important to --- time in your relationships with others at work. Get to know the people who work near you: -- - yourself to them and tell them something about yourself. If people ask for your help, always positively. Don't ---- emails or phone calls just because you are busy. If you make a mistake, it is better to ----it and then apologise. When things go wrong, stay calm and ----- shouting and using bad language. Remember, good manners help to ----- your working environment, and you will find you can enjoy your work more.
Ex 13. Work in small groups. Read the case and find a solution.
Elizabeth works for a computer company. At first, she liked the job and believed that she could do it well. But now she has a problem: her team leader. Valrna, is a bully. Valrna seems to dislike Elizabeth. She always finds problems; with her work. If Elizabeth makes a small mistake, she shouts at her in front of her, colleagues: 'What's wrong with you? Are you stupid'?' She doesn't talk to the other team members in this way. She gives! Elizabeth all
'the most boring and difficult tasks to do. Elizabeth wants to go on a training course. She wants to specialize and be able to do more interesting work. But Valma always finds a reason to stop her. She tells her she has no ability. Elizabeth feels tired and stressed. She is starting to believe that she really is stupid. What should Elizabeth do?
She has four options:
· talk to her colleagues about it
· talk to Valma herself
· report the bullying to a senior manager in the company
· leave the job
Task 1
To find a good solution, it is helpful to understand why someone is a bully. There are three main types of bully. Read about one of these types. Work in three groups. Group A turn to page: 141. Group B turn to page 143. Group C turn to page, 144.
Task 2
Form groups: of three; one person from each group, A, B C above. Take turns to describe one type of bully to your partners. Which description do you think best matches Valma? Using the information about this type of bully, decide on the best option for Elizabeth. Of course, she can try more than one option. But which one is: hot such a good solution? Why?
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