Exercise 6.9. Here are extracts from different presentations. Choose the best response for each of the following questions. Explain why this response is the best one.
UNIT 6. Dealing with Questions
Exercise 6.1. Discuss the following questions.
· Do you prefer questions during or after presentation? Why?
· How do you deal with questions you don’t want to answer?
· What do you do if you can’t answer the question?
· Do you remember a presentation in which questions were handled well / badly? What do you think went right / wrong?
· Sometimes you have to deal with interruptions or unexpected questions during the presentation. What do you think is important when you want to interrupt anyone?
Exercise 6.2. Scan the text about how to deal with questions during the presentation once more and complete the sentences below.
1 It’s important to try and __________________________________________.
2 Before a presentation, always make _________________________________.
3 Think about possible _____________________________________________.
4 At least you don’t need to worry about the ones _______________________.
5 Thus you feel much ______________________________________________.
Exercise 6.3. Match the two parts to make sentences dealing with questions.
| 1 I’m afraid I didn’t | (a) I frequently get asked. |
| 2 I’m afraid I’m not in a position to answer | (b) but I’ll try to find out for you. |
| 3 That’s actually a question | (c) we’re here to discuss today. |
| 4 I’m sorry; could you repeat | (d) after the presentation. |
| 5 If you don't mind, | (e) do you think? |
| 6 I’m afraid I don’t know the answer to your question, | (f) quite catch that. |
| 7 Perhaps we could deal with this | (g) your question, please? |
| 8 I’m sorry, but I missed that. Could you say | (h) good question. |
| 9 That’s a very | (i) your question. You’re asking... |
| 10 I’m afraid that's not really what | (j) I’d prefer not to discuss that today. |
| 11 I’m afraid I don’t have that | (k) that question at the moment. |
| 12 I’m sorry, but I don’t quite follow/ understand/see what you mean. Could you | (l) just explain that some more, please? |
| 13 Let me just check that I have understood | (m) that again, please? |
| 14 Interesting question. What | (n) information with me. |
Exercise 6.4. Now decide which of the sentences in Exercise 6.2 you can use to:
| ask for clarifying questions | admit you don’t know the answer |
| 1 I’m afraid I didn’t quite catch that. | 2 I’m afraid I’m not in a position to answer that question at the moment. |
| - | |
| respond to good questions | avoid giving an answer |
| 3 That’s actually a question I frequently get asked. | 5 If you don’t mind, I’d prefer not to discuss that today. |
| - |
Exercise 6.5. Now you will listen to nine extracts from different presentations. Say in which one the presenter:
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| postpones questions | |
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responds to irrelevant questions | |
| avoids giving a direct answer to a question | |
Exercise 6.6. Look at the questions below. Make them more polite leaving out negative words or avoiding words which sound aggressive / have a negative meaning.
1 Aren’t there better solutions? – You want to know if _____________________.
2 Do you honestly believe we can get the contact? – You’re asking whether I think it is possible _______________________.
3 Do you really think this will work? – If I could just rephrase your question, you’d like to know __________________________________.
4 Do you honestly think we can rely on their firms for money? –You’re asking me whether ____________________________________.
5 Isn’t there a better way to reduce the rate of inflation? – So, if I understood you correctly, you would like to____________________________________________.
6 What would that mean for us? – Do you mind telling me___________________.
Exercise 6.7. Brainstorm all the possible phrases used for responding to the question that you don’t understand.
Exercise 6.8. Complete the advice for responding to the question that you don’t understand or you don’t know the answer to it. Use the words and phrases in the box below.
| if I understand; for clarification; repeat a question; in other words; Could; be honest; at the moment; I’m afraid; If I could just rephrase; I’m sure; I’ll try to find out; a statement |
If you do not understand the question, politely ask the person to repeat it or explain it. You can use the following phrases for asking (a)_____:
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Ø I’m sorry. (b)_____ you repeat your question, please?
Ø (c)_____ I didn’t quite catch / understand your question.
Ø So, (d)_____ you correctly, you would like to know whether …
Ø So, (e)_____ you would like to know whether …
Ø (f)_____ your question, you’d like to know …
You can simply (g)_____, using the same words in the same order, but using falling intonation. The question then becomes (h)_____.
If you don’t know the answer to a question, (i)_____ and say it. Offer to find out or name a person who can answer the question. You can use the following phrases:
Ø I’m afraid I don’t know the answer to your question, but (j)_____ for you.
Ø I’m afraid I’m not in a position to answer that question (k)_____. Perhaps next time I’ll be more competent.
Ø Sorry, that’s not my field. But (l)_____ my colleague Peter could answer your question.
Exercise 6.9. Here are extracts from different presentations. Choose the best response for each of the following questions. Explain why this response is the best one.
1 Are there any cases when the cargo transport unit shall not be accepted for carriage? Shall the ship carrying dangerous goods in packaged form have any documents? What shall be done when an incident takes place involving the loss or likely loss overboard of dangerous goods in packaged form into the sea?
a. What is your question exactly?
b. You’ve raised three points there. Let me take them one by one. First, if there is any suspicion that a cargo transport unit in which dangerous goods are packedis not in compliance with the requirements of SOLAS 74 Convention.
c. So, you want to know what shall be done when an incident takes place involving the loss or likely loss overboard of dangerous goods in packaged form into the sea . Well, that’s essential question.
2 I’m really not happy with the way you went about this. What went wrong?
a. So, you’re asking about what errors we have identified in the system.
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b. I’m sorry you’re not happy.
c. Nothing went wrong actually.
3 Don’t you agree that the second option is actually better?
a. No, I don’t.
b. So, you would like me to run through the advantages of the second option in more detail.
c. You’re asking me whether I agree with you or not.
4 I’d like to ask a question about your third option.
a. If you don’t mind, I’ll be addressing that point later in my presentation.
b. That’s not relevant at the moment.
c. I don’t want to answer that now.
5 So, that’s the engineering plan, but what about the budget?
a. The budget’s not my job.
b. I don’t know anything about money.
c. Suppose, our financial director is probably the best person to answer the question.
6 Could you tell me about noxious liquid substance? What does it mean?
a. No, I can’t understand you.
b. I didn’t get that. Could you repeat your question in other words?
c. Sorry, no, my English is not good enough.
Exercise 6.10. Make a list of questions which you might be asked about your presentation. Then take turns to ask each other. Use the language from Read & Reflect Section above to help you.
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