Why don’t some people finish their presentations effectively in your opinion?
Do you agree that every presentation has some kind of conclusion?
Make a presentation of your current research.
Unit 3 Business Communication
3А
Interpersonal
and Intercultural Contacts
1. Fons Trompenaars is a Dutch expert on business and culture. He interviewed over 15,000 business people in fifty countries to find out how culture affects business life. Here are a few of the questions that he asked:
Company Culture Questionnaire
Q.1 Emotion
You are upset about something at you company.
Do you show your emotions at work?
Q.2 Respect
Do you respect someone because of their family background?
Q.3 Responsibility
You are an employee of an engineering company and work as part of a team. Another team member makes a serious mistake while he is working on a piece of machinery for an important customer.
Does the whole team take responsibility?
Q.4 What makes a good manager?
a) Does a good manager allow employees to work alone?
b) Does a good manager control everything?
Q.5 Working life and private life
Your boss asks you to help him paint his house at the weekend.
Would you help him?
| Questions | Q.1 | Q.2 | Q.3 | Q.4 | Q.5 |
| Yes | |||||
| No |
Work in small groups and discuss your answers, giving examples, when relevant.
2. Now compare your answers to the results of surveys of managers in several different countries. In your groups, discuss:
1. Do any of the results surprise you?
2. Can you see any general trends? What are they?
3. What does this tell you about doing business in different cultures?
| Q.1 | Percentage of people who do not show emotions at work: | |||
| Italy 29% France 34% USA 40% | UK 71% Japan 83% | |||
| Q.2 | Percentage of people who say that respect does not depend on family background: | |||
| Russia 53% Italy 64% Germany 65% | UK 76% USA 77% | |||
| Q.3 | Percentage of people who think that the individual should take responsibility: | |||
| Austria 28% Japan 36% USA 40% | Spain 47% Russia 68% | |||
| Q.4 | Percentage of people who think that a good manager allows people to work alone: | |||
| China 57% Japan 71% Italy 78% | USA 83% France 89% | |||
| Q.5 | Percentage of people who would not help the boss with his house-painting:
| |||
| China 28% Austria 65% Spain 71% | UK 89% USA 92% | |||
From: Riding The Waves of Culture, Fons Trompenaars
What is your experience of meeting people from different countries? What differences in behaviour have you observed? What do you say and do when you meet someone visiting your organisation from another culture?
Read excerpts from a brochure by a global organisation on how to handle first meetings in four different countries. Which countries are being described?
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