Read the dialogue and fill in the missing phrases.



manufacture, headquarters, work for, operations, multinational company, areas of business, side of business

A: So, who do you ______________?

B: I work for a large ____________ company called DAK group. We have five main ________________ - construction, heavy industry, shipbuilding, motor vehicles and telecommunications.

A: And which ______________ do you work in?

B: The motor vehicles division. I work in our Belgian factory. We ___________ components for our car production plants in Europe.

A: Where are DAK ________?

B: In Seoul. But the company has ______________ in over fifty countries and thirty factories all over the world.

Talk to your partner about the company you work for or would like to work for in a in a similar way.

16. Study the information and answer the questions:

1 Why do companies send memos to their employees?

2 Are memos always intended for a group of people?

3 What is the general purpose of a memo?

Memorandum or memo helps members of an organization communicate and share information that is relevant to people within the organization. While business letters allow members of an organization communicate with people outside the organization, memos usually contain information that affects those within a particular organization. Memos frequently address a small or large group of people, but some of the memos you write may be intended for one person.

Memos often share new information, like changes to schedules or benefits, or they may encourage the reader to take an action, such as attend a meeting or use less paper. Your aim in writing a memo is the same as with other professional correspondence: You want to quickly and effectively communicate your purpose to your reader.

When preparing to write a memo, ask yourself the following questions:

· What is the purpose of the memo? What will it tell its recipient(s)?

· Why do the recipients need this information?

· What are the most important facts that the recipients need to have?

· Is there a change that will be occurring? If so, what is the change and when will it occur?

· Is there an action that the recipients need to take? If so, exactly what do they need to do? How do they take this action?

· Is there any information (contact names, numbers, URLs) they need to have in order take this action?

· Is there any accompanying documentation (reports, forms, charts) that the recipients need? (These can be included as attachments to the memo.)

· Why do the recipients need to take the action? What are the benefits? How will it affect them?

Formatting Business Memos

The format of a business memo differs in two significant ways from that of a business letter: 1) it does not include an inside address and, 2) it does not include a salutation or a complimentary close. The three elements of a business memo are the title, the heading, and the body.

Sample memo


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